FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing structure is designed to be transparent and customer-friendly: For local moves, we charge an hourly rate with a 15-minute increment policy. Please note that we have a minimum charge policy of 3 hours, even if your move takes less time. There are no additional fees for essentials such as the truck, fuel, or handling stairs. Long-distance moves are priced at a flat rate, determined by your inventory size and the distance between the origin and destination. This fixed rate ensures you have a clear understanding of the cost. We take pride in offering a White Glove Service, ensuring your move is hassle-free and cost-effective.
- What is your typical process for working with a new customer?
At Poseidon Moving, we've simplified the process to make your move effortless: Start by submitting a quote request. You'll receive a free consultation from our experienced agent. Once you're ready, you can book your move with us. Leave the rest to our professional team, and we'll take care of your move seamlessly. We offer free quotes and consultations because we believe that moving should be as stress-free as possible.
- What education and/or training do you have that relates to your work?
Our team comprises professionals with a wealth of experience ranging from 5 to 20 years in the industry. Before joining Poseidon Moving, all our employees undergo rigorous training in our Mover Boot Camp. This ensures that only the best individuals become Poseidon Movers, delivering high-quality service on every move.