Master Key
About
Master key is a family-owned business established in 2000, serving the state of Massachusetts.
We started Master Key because of the urge for handymen in today’s world. From locks to carpets. We are your Master Key.
Overview
Hired 6 times
Background checked
15 employees
25 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Credit card, Square cash app, Venmo, and Zelle.
Services offered
Cleaning method
Steam cleaning
Dry cleaning
Property type
Apartment / condo
One-story house
Two-story house
Multi-unit building
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Good 4.4
8 reviews
5
63%
4
25%
3
0%
2
12%
1
0%
Read reviews that mention:
Steven M.
Jan 6, 2022
Hired on Thumbtack
Daniel, the carpet technician, has a great personality and is a pleasure to work with. Work was done quickly and carpet looks good. 4/5 stars for price, little expensive for the full service.
Details: Apartment / condo • 1 room • Drink stains • No stairs • Steam cleaning • I have pets at home • No smokers in home
Carpet Cleaning
Donna C.
Dec 28, 2021
Hired on Thumbtack
My carpets were very stained with pet stains. Carpets came out looking brand new!
Details: One-story house • 2 rooms • Pet stains • No stairs • As recommended by the pro • I don't have pets at home • No smokers in home
Master Key's reply
Thank you Donna!
Carpet Cleaning
Arushi B.
Feb 4, 2022
Hired on Thumbtack
I hired them for carpet cleaning and changing locks. From my understanding, they are 3 brothers one of whom (James) does the locksmith part and the other 2 carpet cleaning. James was polite, professional and responsive, and was going to send someone at the same time as the carpet cleaning. Well, only one person showed. I was working on fixing the front door lock at the time and he claimed he was a locksmith too and could help me. He wasn’t able to, but that was because the problem was with the electric lock. For carpet cleaning, I’d been quoted $129 for 2 bedrooms and stairs. They were aware I had some stains and were going to work with me to get them out. Upon arrival, the technician claimed steam cleaning is only for refreshing the carpet and not really removing stains. We discussed for a while and I was quoted $150 just for the living room since it’s not really a bedroom (point to note: the living room is not that much bigger than 1 bedroom in the condo/town house they were called to and also, there is no option on thumbtack to specifically enter living room when making a booking. It just asks how big the area to be cleaned is.). Anyway, we decided to go with $150 for the living room. While cleaning the living room, he asks how long I’m going to be at the house since he has another job and was wondering if he could get that done first. I said no, because I’m literally waiting for him to get done so I can leave. All of a sudden, he packed everything, says he lives only 10 mins away and will go get the locks. He said he’d be back in 30 mins. During this time, I check the carpet and see that the stains are still there. I figure he’s going to work on it once he’s back. 30 mins turn to 1.5 hours and multiple reach out attempts to them and arguing wondering if he’s actually coming back or went to do another job. In that case I wasn’t going to wait. Master key tells me I should’ve waited for the locksmith to arrive and not sent the carpet cleaner to get the lock since he’s not a locksmith. Well, I didn’t? He claimed he was a locksmith? And their name literally is Master Key? Also, the time for the locksmith to arrive was 9.30am and the time the carpet cleaner left to get the locks was 11am. Nobody else showed up this entire time. He finally arrives 1.5 hours later and claims the carpet is done already. I talk to master key, talk to the technician about the pricing and the stains on the carpet. They were more inclined to argue than conflict resolution and customer satisfaction. to add the cherry on top, right before leaving, they decided to charge me ‘6.25% sales tax on parts’ for the entire amount of carpet cleaning and lock replacing even though most of it was only service. I have never heard of this or been charged by anyone from thumbtack like this. I was beyond flustered by this time and tired of arguing so I made the payment just to get it over with. Due to the stress and the whole ordeal I had to go through, though I’m grateful the locks were replaced promptly (or I’d have been locked out of the house), I would not hire them for carpet cleaning. I would hire them for locksmith services though.
Details: Apartment / condo • 2 rooms • Drink stains • 1 flight • As recommended by the pro • I don't have pets at home • No smokers in home
Carpet Cleaning
Scott G.
Jul 30, 2021
I needed new key to my car after a long night. The technician was professional and fast, affordable price as well. Recommended
Chanel O.
Jul 30, 2021
I was locked out of my apartment, the technician came in 15 min. Great price and service. Thanks
Credentials
Background Check
Elior Zion