FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Expert Roofing & Construction, we provide transparent and competitive pricing tailored to each project’s scope and requirements. Our estimates include Good, Better, and Best options, allowing customers to choose the best fit for their budget. We also offer financing options and assist with insurance claims for wind—and storm-damaged roofs. There are no hidden fees—our quotes cover all necessary materials, labor, and permits.
- What is your typical process for working with a new customer?
At Expert Roofing & Construction, we follow a structured and professional process to ensure that each project is executed efficiently and meets the highest industry standards. Initial Contact – Customers contact us to inquire about our roofing services. Inspection & Consultation – We schedule an on-site inspection and conduct a customer interview to assess their needs. Estimate Preparation – We provide a detailed estimate with Good, Better, and Best options, allowing customers to choose the solution that best fits their requirements and budget. Contract Signing & Initial Payment – We formalize the agreement and collect the stock payment via credit card or check upon approval. Permit Acquisition – We obtain the necessary permits to ensure compliance with local building codes. Project Execution: Our team begins with property protection, covering plants, walls, and outdoor areas to prevent damage. Our team follows strict safety protocols, wearing PPE and securing ladders. Installation is done per building codes and manufacturer specifications, including proper underlayment, ventilation, and sealing. Ongoing inspections ensure quality control and compliance, delivering a durable, high-performance roof with safety and precision. Final Inspection & Quality Assurance – We conduct a thorough final inspection and complete a checklist to verify that the work meets all standards. Final Payment & Project Completion—We collect the final payment via credit card or check once the project is successfully completed.
- What education and/or training do you have that relates to your work?
At Expert Roofing & Construction, we prioritize professional development, industry best practices, and compliance with safety and quality standards. Our team holds the following certifications and licenses, ensuring expert craftsmanship and adherence to industry regulations: * Construction Supervisor License (CSL) – Demonstrating our expertise in overseeing construction projects while ensuring compliance with Massachusetts building codes. * OSHA 30-Hour Safety Training – Comprehensive safety training that equips our team with the knowledge to maintain a safe working environment on all job sites. * National Roof Certification & Inspection Association (NRCIA) Member – Recognized for our proficiency in conducting detailed roof inspections and providing Leak-Free certifications. * Certified Owens Corning Shingle Installer – Ensuring high-quality shingle installation backed by industry-leading manufacturer standards. * Vinyl Siding Institute (VSI) Certified Installer—Qualified to install and maintain vinyl siding using best practices for durability and performance. * GAF Roofing Academy – Roof Coatings Basic Certification – Specialized training in roof coating applications to extend the lifespan of flat and metal roofs.