FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We mostly charge a flat rate for any plumbing and heating repairs and installs. This way we dont charge by the hour regardless of how long it takes us, this is the price we commit to. This way there are no hidden fees, you know exactly what to expect when it comes time to pay the bill. This includes all labor, supplies, special tools, training & licensing, insurance, taxes, ect., all rolled into one cost.
- What is your typical process for working with a new customer?
New customers typically pay immediately following completion of the job. As our relationship develops and some trust is established immediate payments wont be necessary. This just protects me from getting burnt.
- What education and/or training do you have that relates to your work?
There is alot of schooling required by the state of Massachusetts in order to become a licensed plumber, 5yrs of it to be precise. Not to mention the 6hr State Exam that they make extemely hard to pass on purpose. Along with 12hrs/per year of continuing education. Aside from the 5 years of schooling. Im OSHA certified, I also have my Hot Works Certificate and Asbestos Safety Training. Beyond that we specialize in high efficiency boilers such as Navien and Buderus. Which involve weeks and weeks of rigorous training to become a specialist in this field.