United Chimney Services

$49/service call

(waived if hired)

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Introduction

At United Group Home Services we take pride in our work and strive for excellence in every aspect. We deliver top-notch service with a personal touch and offer free estimates. Our commitment to customer satisfaction has earned us a loyal customer base, with many returning customers and referrals. Our expert technicians will thoroughly inspect your system, educate you on its condition, and present solutions to any issues whether you need chimney cleaning or repair, air duct cleaning, dryer cleaning, insulation, and garage door repair. we're just a call away. Trust us in providing a fair price and exceptional workmanship.

Overview

Hired 183 times

Serves Dorchester Center, MA

Background checked

23 employees

6 years in business

Business hours

Sun8:00 am - 7:00 pmMon8:00 am - 7:00 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2024

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Good 4.4

42 reviews

5

78%

4

5%

3

5%

2

5%

1

7%

Read reviews that mention:

Andrew W.

Feb 17, 2025

·

Hired on Thumbtack

Details: House • Two-story building • 2,000 - 3,000 sq ft • Dryer • 1 - 5 vents

Duct and Vent Cleaning

Jacqueline P.

Apr 10, 2025

·

Hired on Thumbtack

I had a terrible experience with United Chimney Services (formerly Vee Home Solutions). I initially hired them to convert my gas fireplace to wood-burning, and they assured me multiple times that my chimney was in great condition. They said all I needed was a gas line cap and a chimney cleaning, and I’d be good to go. However, after attempting to light two fires, my house filled with smoke both times, and my fire alarm went off. When I reached out to them for help, it turned into a frustrating cycle of miscommunication, scheduling, and rescheduling. The original technician came back twice—once just to say it was “too dark” to inspect the chimney at 6pm and another time to briefly light a small piece of paper to show how "good the draft" was before dismissing my concerns. His only advice? Keep a window open while lighting a fire, even in freezing winter temperatures. Unsurprisingly, that didn't solve the issue. I sought a second opinion, only to realize that another chimney company I contacted had subcontracted to United Chimney Services—now operating under a different name. When I asked them directly if they were the same company, they denied it, despite my original paperwork clearly showing "United Chimney Services." The new technician informed me that my chimney needed a full metal liner replacement or a complete rebuild—an additional $5,500 cost. This was something that should have been obvious from the beginning if the first technician had properly assessed the situation. He even laughed when I told him the previous advice I was given. He also pointed out that my chimney couldn't have been cleaned properly 3 months prior with only two attempted fires, given the excessive buildup of soot that had left the damper completely sealed shut. The worst part of this ordeal was my conversation with the so-called “supervisor,” who I strongly suspect was actually the owner. He claimed he was just trying to "help me," yet he offered nothing—no discount, no reimbursement, no solution. Instead, I was kept on the phone, repeatedly being asked to explain the situation while they twisted my words and laughed. They also questioned why I didn’t reach out sooner, despite the multiple communications I had already had with their company. Ultimately, I spent $1,300 for nothing. If they had been honest from the beginning about the true cost of making my fireplace functional, I never would have proceeded. Now, I have neither a working gas fireplace nor a safe wood-burning one. This company wasted my time, my money, and left me with an unusable, unsafe fireplace—all while refusing to take any responsibility. If you're considering using this company, I strongly urge you to look elsewhere. Their dishonesty, poor workmanship, and complete disregard for customer satisfaction make them entirely untrustworthy.

Details: Fireplace repair • Chimney repair • Wood burning fireplace with chimney • Brick (most common) • Two-story building

Fireplace and Chimney Cleaning or Repair

Anthony V.

Sep 16, 2024

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Hired on Thumbtack

Details: Chimney cleaning • Wood burning fireplace with chimney • Brick (most common) • Indoors • 101 years or older • Single-level building

Fireplace and Chimney Cleaning or Repair

Tabitha S.

May 28, 2024

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Hired on Thumbtack

I recently purchased a home and had to have a chimney cap, drip edge flashings, pipes and chimney sealed. Rafael was a lifesaver! He was very professional, friendly, and explained everything that needed to be done. He was fast, efficient and cleaned as he went.

Details: Chimney repair • Wood burning fireplace with chimney • Metal • Indoors • 11 - 50 years old • Two-story building

Fireplace and Chimney Cleaning or Repair

Angel R.

Nov 23, 2024

·

Hired on Thumbtack

Called them and they made an appointment quick and easy the price threw me off a little because I thought the initial 100$ agreement was all I was going to pay but ended up paying a lot more just to clean the chimney and fix the dampener in 15 mins but they got the job done

Details: Chimney cleaning • Fireplace cleaning • Wood burning fireplace with chimney • Brick (most common) • Indoors • 11 - 50 years old • Single-level building

Fireplace and Chimney Cleaning or Repair

Credentials

Background Check

Yovel Shwartz

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to our pricing, we want you to know that we offer competitive rates for our services. We understand the importance of maintaining clean and functional air ducts, chimneys, and dryer vents, so we aim to provide affordable pricing without compromising on quality. We also offer discounts for regular maintenance services, so be sure to inquire about our special offers when scheduling your appointment. As for fees, we believe in transparency, and we'll always communicate any additional charges upfront to ensure there are no surprises. At United Group Home Services, we take pride in delivering top-notch service at fair and honest prices, because your satisfaction is our priority.
What is your typical process for working with a new customer?
Working with new air duct, chimney, and dryer vent customers, our typical process is all about making sure we understand your specific needs and providing a personalized solution. First, we'll schedule a convenient time for an inspection to assess the condition of your air ducts, chimney, or dryer vent. Then, we'll discuss our findings with you in detail and propose the best course of action tailored to your situation. Whether it's cleaning, maintenance, or repairs, we'll handle everything efficiently and with the highest level of expertise. Our goal is to ensure that your home's indoor air quality and safety are top-notch. We're here to make the process smooth and stress-free for you! Once the request is approved, we can either complete the cleaning that day or arrange it at a later time. To make sure the customer is satisfied, we will perform a final inspection and provide them with an invoice with payment alternatives. To ensure future upkeep, schedule frequent maintenance appointments.
What education and/or training do you have that relates to your work?
As a member of the United Group Home Services team, we understand the importance of having the right expertise to address your air duct, chimney, or dryer vent needs. Our technicians undergo rigorous training and education in HVAC systems, chimney maintenance, and dryer vent cleaning. This ensures that they are well-equipped to provide you with the highest standard of service and care for your home. Whether it's ensuring proper air quality through duct cleaning, maintaining chimney safety, or maximizing dryer efficiency, our team is dedicated to delivering top-notch solutions tailored to your specific requirements.