Town Tech Team LLC
About
We are a skilled and experienced company offering basic remote help desk support services to clients. With our exceptional customer service skills and technical expertise, we can provide timely and effective solutions to users with varying technical proficiency.
Responsibilities:
• Providing remote help desk support to end-users via phone, email, or chat.
• Troubleshooting and resolving technical issues related to software, hardware, and network connectivity.
• Escalating complex issues to appropriate technical teams for further investigation and resolution.
• Providing timely and effective solutions to user requests and inquiries.
• Documenting all technical issues and solutions in a detailed and accurate manner.
• Maintaining technical knowledge by attending training sessions and keeping up-to-date with the latest industry trends and developments.
• Providing feedback to clients on areas of improvement to reduce the number of support requests.
Skills:
• Proven experience providing remote help desk support services.
• Strong technical background in software, hardware, and networking.
• Excellent communication skills and ability to explain technical issues to non-technical users.
• Proficiency in remote support tools and ticketing systems.
• Ability to work independently and prioritize tasks effectively.
• Familiarity with Windows and Mac operating systems.
As a company, we offer remote services with flexible working hours. Clients can choose to work with us on an hourly or project basis, and we can offer competitive rates based on our experience and expertise. We strive to provide exceptional customer service to ensure that clients receive the best possible support and solutions.
If you require remote help desk support, please feel free to contact us. We look forward to the opportunity to work with you and provide effective solutions to your technical issues.
Overview
Background checked
7 employees
3 years in business
Business hours
Sun9:00 am - 5:00 pmMon9:00 am - 5:00 pm
Payment methods
Ask this pro about their preferred payment method.
Services offered
Computer issue
Computer not turning on
Cracked or damaged screen
Slow computer performance
Virus or malware
Computer type
PC
Mac (Apple)
Desktop or laptop
Desktop
Laptop
Reviews
Customers rated this pro highly for responsiveness, work quality, and professionalism.
5.0
3 reviews
5
100%
4
0%
3
0%
2
0%
1
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Joao G.
Apr 26, 2023
If you want results and a competent professional to solve your tech issues Town Tech Team is your solution! They provide quality work and they are very professional. They will work with you to solve your current issues and make valuable recommendations to improve and protect your system. Whenever i call them they are quick to respond and only leaves when work is completed. they are knowledgeable and they care about your success. I am glad i met them and i am trilled to have them on my team to supplement and protect our business.
Darrell R.
Apr 21, 2023
I had the tech come out to work on my surveillance cameras , they replaced my old DVR system and cameras. They also made sure that I was okay with the configuration. Did a amazing job making sure everything was cleaned.
Elsie P.
Apr 12, 2023
I recently setup a office space for my business and I must say that it was an incredible experience from start to finish.
They setup everything I needed along with helping with making sure everything was energy efficient. They came on time and finished right on time as well. They setup 3 monitor setup along with installing software for my business.I loved that they went above and beyond to make sure I understood what I was getting and how to best use everything.
Credentials
Background Check
Dexroy Plummer