- What should the customer know about your pricing (e.g., discounts, fees)?
At Selina's Multiservice we believe in a very transparent pricing process. Our quotes will always be explained thoroughly to our potential customers, often going line by line so that our potential customers know what the materials and process they would be paying for. We use top of the line materials and will never be the company who cuts corners. For these reasons, we are hardly ever the lowest bidder. However, our quotes and processes prove us to be the most honest, thorough, and quality choice around.
- What is your typical process for working with a new customer?
The process begins normally by a request to call the new customer. Though details may be exchanged via thumbtack between a customer and contractor, we strive to meet the very specific individual needs of each and every potential customer. As well as feeling that our customers deserve a chance to ask us anything about Selina's Multiservice that they may not be able to answer based off of our profile. For these reasons, a quick phone call is preferred by us. After hearing exactly what our customer needs, we will request to perform a free estimate in person so that we may accurately price the job or bring unforeseen elements to our customers attention. Seeing the job before creating a quote is essential in providing our customers with an accurate price void of any surprises. After the estimate, we then provide our customers a written quote for the services requested via email complete with a realistic available start date. Upon acceptance of any quote we then start the permitting and material ordering process immediately after accepting a deposit, no matter what the proposed start date is.
- What education and/or training do you have that relates to your work?
I am a licensed professional with 20 plus years in the trades. I hold an unblemished CSL license, and an unblemished HIC license. The education I received in order to obtain these licenses allows my customers the benefit of knowing their job is done correctly, meaning up to MA state code or better.