What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the project scope and needs of our clients. We have flat fee design packages at various levels of pricing and service, and can also work on an hourly basis if that is a better fit for our clients.
What is your typical process for working with a new customer?
Getting to know exactly what you need and how we can best work together is discovered in a phone interview before we come out to your home.
During our first home visit we are discussing all the options for the best design solution for your space. Talking about your budget, lifestyle, goals and vision for the project are just some of the things we cover in this comprehensive meeting.
At that point we can quote a price for our services, based on your individual needs, and follow up with a detailed contract and client references.
What education and/or training do you have that relates to your work?
I have over 30 years experience in the Design and Remodeling industries.
A degree in Interior Design.
National Kitchen & Bath Association Certified Kitchen & Bath Designer.
A degree in Business Management.
A certified Feng Shui Master.
Training on Green Design & Accessible Design
How did you get started doing this type of work?
I grew up in a family that had a plumbing, heating and remodeling business. I started working in this industry at the age of 16!
What types of customers have you worked with?
My client base is varied and all over the New England area. From corporate professionals, to inventors, entrepreneurs, sports celebrities, and the blue collar worker - I enjoy working with people from all walks of life!
Describe a recent project you are fond of. How long did it take?
One project I am particularly fond of was for a long time client, whose entire home I have re-designed. She wanted to maintain her existing kitchen cabinets but totally change the look and feel of the room. By painting the cabinetry, changing countertops, adding a new backsplash, sink, faucet, hardware and lighting just to name a few - it totally transformed the space at half the cost of a total remodel!
What advice would you give a customer looking to hire a provider in your area of work?
Ask alot of questions and ask for references!
Also one of the most important things is that you connect with the person you are going to hire. You will be spending alot of time with this person, so you have to feel comfortable with them and they totally get you and what you are looking for!
What questions should customers think through before talking to professionals about their project?
Here are some great questions you should ask:
1. What is your experience & business history?
2. Who will be at the site every day & how will they be supervised?
3. Can you give me a timeline on the project?
4. Will everything be in writing from contracts to change orders?
5. What is the payment schedule?
6. Are you insured and bonded?
7. Can you provide me with references from past clients?
8. How will you communicate with me?
9.How will you protect my property?
10. What part of my project concerns you?
And finally do not let price be your guide. From experience I can tell you there is usually a reason that the lowest bidder, is the cheapest. So don't always go with the lowest price!