FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Diamond Class Chauffeurs, we believe in transparent and fair pricing with no surprises. Here's what you should know: 1. All-Inclusive Quotes: - Our rates typically include tolls, fuel, and standard wait time. Gratuity is optional and at your discretion unless otherwise stated. 2. No Hidden Fees: - We don’t believe in surprise charges. Any potential fees—such as extra wait time, late-night service, or additional stops—are clearly outlined before booking. 3. Hourly and Flat Rates Available: - We offer both flat-rate transfers (ideal for airport or point-to-point service) and hourly charters for events, business meetings, or as-directed rides. 4. Group & Corporate Discounts: - For repeat clients, corporate accounts, and group bookings, we offer special pricing packages tailored to your needs. 5. Professional Value, Not Just a Ride: - Our pricing reflects not just transportation, but premium service—clean luxury vehicles, experienced chauffeurs, and VIP-level care. We’re happy to provide a quote within minutes and work within your budget whenever possible.
- What is your typical process for working with a new customer?
At Diamond Class Chauffeurs, our process is designed to make your experience smooth, professional, and stress-free from start to finish: Initial Inquiry or Booking Request: - Customers can contact us via phone, email, or online form. We gather key trip details like pickup/drop-off times, locations, number of passengers, and vehicle preference. Trip Confirmation & Transparent Pricing: - We confirm availability, provide a clear quote, and send a confirmation with all trip details. No hidden fees—everything is upfront. Vehicle & Chauffeur Assignment: - Based on the trip type, we assign the appropriate vehicle and a professional, experienced chauffeur who knows the route and your preferences. Real-Time Updates & Communication: - We keep you informed with real-time text updates, chauffeur contact info, and arrival notifications to ensure a worry-free experience. Day-of Service Excellence: - Your chauffeur arrives 10–15 minutes early, the vehicle is clean and ready, and we prioritize safety, comfort, and professionalism every mile of the way. Follow-Up & Feedback: - After the trip, we often follow up to ensure you were satisfied and to improve future service. We treat every first ride like the beginning of a long-term relationship.
- What education and/or training do you have that relates to your work?
At Diamond Class Chauffeurs, we take professionalism seriously. Our chauffeurs are not just drivers—they’re trained service professionals. Here's what sets us apart: 1. Professional Chauffeur Experience: - Our team brings years of experience in luxury ground transportation, with extensive knowledge of Boston and New England roadways, airports, hotels, and business districts. 2. Driver Safety & Defensive Training: - All chauffeurs undergo defensive driving and passenger safety training to ensure a smooth, secure ride in all conditions. 3. Background Checks & Licensing: - Each chauffeur passes a full background check, has a clean driving record, and holds all necessary livery permits and commercial driving qualifications. 4. Customer Service Training: - Our team is trained in VIP etiquette, punctuality, discretion, and five-star hospitality—ideal for high-profile clients, executives, and corporate accounts. 5. Ongoing Vehicle & Tech Training: - We stay current with vehicle technology, GPS systems, dispatch apps, and real-time flight tracking to stay ahead and deliver exceptional service every time. While formal education is important, in our field, it’s this hands-on training, commitment to safety, and dedication to service that truly makes the difference.