FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge a standard diagnostic fee of $150, which is applied toward the final repair if you move forward with the service. Final pricing depends on the type of repair, parts required, and job complexity. I always provide a clear estimate before starting any work. I offer fair and competitive pricing, and discounts may be available for multiple units or combined services. For more complex jobs (such as rooftop or hard-to-access equipment), additional labor costs may apply due to safety and access requirements.
- What is your typical process for working with a new customer?
My process is simple and focused on providing a reliable and transparent service: 1. Initial contact – I ask for a brief description of the issue, along with photos of the equipment and the location. 2. Scheduling – We schedule a convenient time for the service visit. 3. On-site diagnostic – I perform a full inspection to accurately identify the problem. 4. Estimate – I explain the issue and provide a clear price before starting any repair. 5. Repair – With approval, I complete the work efficiently and safely. 6. Testing & follow-up – I test the system to ensure proper operation and answer any questions. My goal is to make the process straightforward, honest, and stress-free for the customer.
- What education and/or training do you have that relates to your work?
I have hands-on training and field experience in HVAC, refrigeration, and electrical systems, working on both residential and commercial equipment. My experience includes rooftop units, freezers, cooling systems, and electrical troubleshooting. I’ve developed my skills through real-world service work, diagnostics, and continuous learning in the field. I stay up to date with modern tools, equipment, and troubleshooting techniques to ensure accurate diagnostics and reliable repairs. My focus is on doing the job right, safely, and efficiently.