It’s free with no obligation to hire
Hired 35 times
3 years in business
(Eastern Time Zone)
8:00 a.m. to 8:00 p.m.
Credit card, Cash, Check
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
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Heating System Repair or Maintenance
During a real bad stretch of weather they came out and replaced a condensate pump on my gas furnace. Rick was very professional, courteous and explained everything before he installed the new pump.Jan 8, 2018VerifiedIDEAL AIR HVAC's reply
Thanks for the review, it was our pleasure serving you!
Thermostat Installation or Repair
Installation of an Ecobee 4 thermostat was quick and easy.May 10, 2018VerifiedIDEAL AIR HVAC's reply
Thanks for the review, it was my pleasure!
Furnace and Heating System Maintenance
We just moved into a new house a month ago. The house was quiet during the open house and during the walk through, but once we turned the heat on, it sounded like someone was banging the pipes with a heavy wrench! We found Ideal Air on Thumbtack, and we're extremely satisfied with the service that Odean and Anthony provided. They arrived a little later than scheduled, but provided ample warning that they were running late and kept me informed of their ETA. My many questions were answered with patience and in language that a gal who thought she had a furnace (which turned out to be a boiler) could easily understand. Very professional and thorough. Very glad we opted to go with this company!Nov 18, 2016Verified
Had a great experience with Ideal Air HVAC. I had a problem with the heating my house and need urgent service. They sent Odean early next morning even though he had another appointment at 8 he came by at 7 to my home and fixed the issue. Then the next day came back and did regular service. Everything works great now. The price is also very reasonable. Odean did a great job. I will definitely recommend these guysMar 1, 2019Review from GoogleIDEAL AIR HVAC's reply
I'm glad we could help you stay warm, Uday, especially with all this snow that's arrived. It was no problem at all for us to come and give you a hand, and it's so nice hearing everything works great for you now. Thanks for taking some time to share such awesome feedback, and while I hope you don't encounter any more problems moving forward, we'll be right here if you do. -Krystal L., Manager
Must be great to work in an industry where business is so good you never have to be concerned with doing things like returning phone calls.I contacted Ideal Air in early February 19 looking to get an estimate on the replacement of the flexible duct work in my existing A/C system due to mold damage. The customer service representative on the phone was very up front in admitting that I wasn't in the normal service area, but that she would ask if they would make an exception and someone would get back to me either way. I never got called back.I certainly can understand that I may be outside of their service area, but I cannot accept the lack of any kind of response when I was told there would be one. At this point I have already hired someone else to do the work.Feb 28, 2019Review from GoogleIDEAL AIR HVAC's reply
We're sorry if we left you without an answer, Tom. Regardless if we can get the job done or not, you should hear back from us, at the very least. I apologize we couldn't help you with this job, as you were outside our service area, but just know, you should always feel attended to when you get in touch with us. -Krystal L., Manager
- What should the customer know about your pricing (e.g., discounts, fees)?all service is based on the flat rate system mean and you will know the price of the job before you agree to do it.
- What is your typical process for working with a new customer?I introduced myself all my credentials and my company and explain how we are here to solve the problem that they called us and for her not to fix or to sell them anything but mainly to solve the problem and give information.
- What education and/or training do you have that relates to your work?I went to Kaplan graduated at the top of my class with a 3.98 GPA and I have been working in this field more than 8 years.