BrightView Handy, LLC

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  Here’s what I usually tell customers about my pricing—it’s fair, transparent, and based on the scope of work: 1. Flat Rate or Hourly Most installs are priced flat rate, especially for things like TV mounts, garage storage, gazebos, or gym equipment. For more open-ended or affordable custom work, I might go hourly—but I always give an estimate upfront. 2. No Surprise Fees The quote includes labor and basic tools. If any special hardware or extra materials are needed, I’ll discuss that before starting—no surprises. 3. Bundled Discounts If you’re doing multiple installs in one visit (like mounting a TV and setting up a garage rack), I usually offer a bundle rate—it saves time and money on both ends. 4. Repeat Customers I definitely take care of returning customers and referrals—either with a discount or priority scheduling. 5. Travel Fees (rare) Only if the job is outside my regular service area (Massachusetts, NYC, Long Island, Rochester), and even then, I keep it minimal. My goal is to deliver solid work at a price that feels worth every penny.

• What is your typical process for working with a new customer?

  My typical process with a new customer is all about making things smooth and stress-free: 1. Initial Contact & Info Gathering I ask what they need done—whether it’s a garage storage system, TV mount, gazebo, etc. I get the details: product links or model numbers, photos of the space, and any specific concerns. 2. Quote & Scheduling Once I have the info, I provide a clear estimate—either flat rate or by the hour depending on the job. If it’s a complex setup, I might ask to stop by or do a quick video call. Then we lock in a date and time that works for them. 3. Day-of Prep & Arrival I show up on time with all the tools and hardware needed. I walk through the plan with the customer to confirm placement and make sure we’re on the same page. 4. Installation I get to work, keeping the area clean as I go. If any issues pop up—like missing parts or unexpected surfaces—I offer solutions on the spot. 5. Wrap-Up & Walkthrough Once the job’s done, I walk the customer through everything, make sure it’s exactly how they want it, and give tips for maintenance if needed. 6. Follow-Up I follow up shortly after to make sure everything’s still working great. I take pride in long-term customer satisfaction.

• What education and/or training do you have that relates to your work?

  Most of what I’ve learned came from hands-on experience—years of doing the work, solving real-world problems on the spot, and constantly refining my process.