FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent pricing — based on TV size & quantity Multi-TV discounts applied automatically Extra costs may apply: • Wall type (concrete, brick, marble) • Mount request (tilt / full-motion) • Missing hardware (screws/bolts/hardware) • Parking fee (When metered or street parking not available) Loyalty perks — priority scheduling + repeat discounts All parts ready before appointment No hidden fees — everything outlined upfront & during the project
- What is your typical process for working with a new customer?
Standard TV Mounting • Direct booking link with clear pricing • Select service, enter info, choose date & time • Instant confirmation — quick & easy Custom / Complex Jobs • May request details or photos • Follow-up questions if needed • Accurate quote before scheduling
- What education and/or training do you have that relates to your work?
• Hands-on experience across TV mounting, electrical fixtures, drywall repair & general mounting • Ongoing electrical training — focused on safety, code & precision • Home Depot Pro training — service standards & customer experience • Thousands of completed projects — strong problem-solving, detail & efficiency