Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Did you know that Best Buy accepts TVs and Computer Monitors for recycle at no charge. There are some restrictions so call 1st.
Q. What questions should a consumer ask to hire the right service professional?
A. Are they insured? If they are, ask for a certificate of insurance be sent to you from their insurance company.
Q. Why does your work stand out from others who do what you do?
A. We are a locally owned family run business serving the greater Lowell, MA area. We are NOT a franchise so when you hire us I'll be the one that's going to your site - the owner. Hire a franchise and who knows who'll be showing up at your place.
Q. What do you like most about your job?
A. Our customers are always satisfied when the removal job is complete. As I've been told many times by our customers - "It was money well spent, not only ddi we get rid of the junk but we get back our space". Life is Good.
Q. What questions do customers most commonly ask you? What's your answer?
A. How does this process work? Do you charge by the item, by the hour or what?
We charge by volume, our truck can hold about 560 sq ft of material. For a full truck loads its $630, half load $315 and so on.
Where do guys take the stuff?
We always try to donate good useable items, recycle what we can (paper, cardboard, clothings, etc.) and the real junk is brought to the transfer station.
Q. Do you have a favorite story from your work?
A. A few months ago I received a call from Ken, the executor of the estate for his old friend, George. While going over the clean out process I learned that Ken and George didn't have the closest of friendships. In fact, Ken was George's boss. George never married, had no family or close friends, and lived to work. After being forced into retirement at the age of 72, George found satisfaction and a renewed sense of feeling good about making important contributions to society in volunteering for various charities.
Unfortunately, a few months into retirement George suffered a major stroke and passed away. Ken was shocked at the passing of his old friend and surprised that he was the executor of George’s estate.
While talking with Ken I also learned that George NEVER washed his clothes. I thought uh-oh! This is going to be a job messy enough for Dirty Jobs with Mike Rowe. During the walk through of George's condo I noted that George seemed to live like a typical male bachelor. When we got to George's room I took a deep breath to prepare for what I was about to see and smell. But, I was pleasantly surprised to see that everything in his closets was brand new with the original price tags still attached. He had new shirts, pants, shoes (6-pair!), socks, etc. Ken told me that George hated to wash clothes so much that when they got dirty he threw them away and bought new ones!
I knew I had stumbled upon a gold mine because local charities are always in short supply of clothes for adult men. All George's clothes were donated to Lowell Wish Project to benefit local men in need. I am sure that George would be pleased to know that even in death he continued to help others.