- What should the customer know about your pricing (e.g., discounts, fees)?
In general, if the job is close by I charge less, and if far away I charge more. Tunings range,based on that, from $100 to $145. If a pitch raise is needed, I add $35 to the charge. I discount 10% for institutional work ( churches, schools, museums, etc), and for multiple pianos at the same location
- What is your typical process for working with a new customer?
I try to determine their level of ability so that I can recommend services that will enhance their playing experience. For example, if a client is playing Brahms' Intermezzi, and the piano hasn't been regulated in 10 years, I will explain how the service of a regulation can make the playing of such difficult works much more easy and enjoyable. On the other hand, If the client is just beginning, I would suggest holding off on any such work until they see if their interest continues. Also, a beginner has no need to go out and purchase a Steinway 'B', or Yamaha G3. The response that those pianos offer won';t be noticed until they reach the level of critical phrasing. But a proficient pianist needs a responsive action - something a spinet piano cannot possibly provide.
- What education and/or training do you have that relates to your work?
I have a master's degree in music composition and theory from the Hartt school of Music. All throughout my college education I held jobs as a pianist and worked also as an apprentice and journeyman to a piano technician. After graduating college I worked with Frank Hansen, the head of the piano technology department at the New England Conservatory of Music.