FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing in construction isn’t just about materials—it reflects experience, safety, planning, and accountability. Understanding this upfront helps projects stay on track. 1. Lowest price isn’t always the best value Extremely low bids often mean corners are being cut, unlicensed work, or important steps being skipped. 2. Pricing reflects more than labor time Estimates include planning, travel, material sourcing, equipment, insurance, licensing, and professional-grade tools—not just time on site. 3. Hidden conditions can affect cost Once walls, floors, or fixtures are opened, unforeseen issues like rot, leaks, outdated wiring, or structural damage may be discovered. 4. Quality materials cost more—but last longer Better materials reduce future repairs and save money over time. 5. Written estimates protect everyone A clear scope of work helps avoid surprises and ensures both parties understand what’s included. 6. Change orders happen If the scope changes or unexpected issues arise, pricing may change—but it should always be discussed and approved first. 7. Deposits are normal Deposits help cover materials and secure your place on the schedule, especially for larger projects. 8. Licensed & insured work costs more—for a reason Proper licensing, insurance, and safety training protect your home and investment. 9. You’re paying for experience and accountability A professional stands behind their work, communicates clearly, and fixes issues if they arise. 10. Good contractors don’t rush jobs Proper prep, installation, and cleanup take time—and that time matters. At the end of the day, pricing should make sense, be transparent, and reflect work done the right way, not the fastest way.
- What is your typical process for working with a new customer?
Our Typical Process 1. Initial Contact We’ll ask a few questions to understand your needs and determine the best next step. 2. On-Site Evaluation We schedule a visit to review the scope of work, take measurements, assess existing conditions, and identify any potential issues. 3. Clear Estimate & Scope You receive a straightforward estimate outlining the work to be done, materials, and timeline—no surprises or hidden fees. 4. Scheduling the Work Once approved, we schedule the job at a time that works for you. Materials are ordered and the project is planned properly before we start. 5. Professional Installation Work is completed safely, cleanly, and to code. We treat your home like it’s our own and keep you informed throughout the project. 6. Final Walkthrough We review the completed work with you, address any questions, and make sure you’re fully satisfied before wrapping up. 7. Follow-Up & Support We stand behind our work and remain available if you need anything after the job is complete. Simple. Honest. Done Right.
- What education and/or training do you have that relates to your work?
OSHA 30-Hour Certified – Advanced safety training for construction sites, jobsite hazard awareness, and compliance with federal safety standards • Aerial Lift Certified – Trained and authorized to safely operate boom lifts, scissor lifts, and elevated work platforms • Fire Safety Certified – Training in fire prevention, fire extinguisher use, and emergency response procedures • Licensed & Insured Contractor – Operating in Massachusetts and Rhode Island • Massachusetts Home Improvement Contractor (HIC) • Fourth-Generation Carpenter with hands-on experience across residential and light commercial work These certifications mean jobs are completed safely, professionally, and to code, especially on commercial sites or projects involving heights, equipment, or added risk.