Horizon Landscaping and property management

I’m sorry that you feel your experience was negative, but I would also like to provide the full picture. I worked hard to help your family secure a significantly higher insurance settlement because the original amount offered would not have been enough to repair your home properly and safely. Afterward, there were repeated requests for additional work at no cost. Although I agreed to build two closets free of charge, you also requested that I frame the basement at no additional cost, which was unreasonable considering the labor, materials, and time involved. Regarding the timeline, the permitted construction work took approximately two months. Before work could begin, there was an additional one-month delay because the city required plans for the permit, and you initially did not want to provide or pay for them. Once the permit was issued, the project moved forward. There were also delays each time a payment was due. Without the proper funds being available, the project could not continue, and these payment delays affected the overall timeline. Throughout the project, the scope changed frequently. I was repeatedly told how to perform the work, and members of my crew were approached and hired directly without my knowledge. Despite these challenges, I continued working to complete a safe and substantial renovation of your home. As I explained several times, I offer competitive pricing. The approved budget did not support having six workers on the project around the clock, especially while also completing additional work that was not included in the original scope. Regarding the proposed additional bathroom in the sunroom, that was a separate job discussed after my experience working with you on the original project. Because of the circumstances and the increasingly difficult working relationship, I kindly suggested that you find another contractor for that work. I remained willing to complete my contractual obligations under the previous agreement, and you had originally asked me to perform the additional work because you were satisfied with the quality of my work. However, after I declined the separate job, the situation became even more hostile. I stand behind the work that was completed and believe it is important that the circumstances surrounding the budget, payment delays, permit delay, scope changes, and additional requests are represented accurately.