FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
- Our hourly rate will be charged in 15-minute increments. - We offer discounted, regular, and peak pricing rates. The prices may vary depending on the day of the week or the beginning/end of the month. - We have 3 hours minimum policy including travel time. Anything over this will be charged in 15-minute increments. - Additional charges will apply for all supplies and materials (tape, shrink-wrap, mattress bags, boxes) based on your needs. - A deposit of $100.00 is required to reserve your local move. - For long-distance moves, there are flat charges only based on the actual size of the move. - We accept payment via cash or zelle transfer at the same price. If you choose to pay by credit card or debit card, a 4% processing fee will apply.
- What is your typical process for working with a new customer?
1. Ask questions and listen to the customer: Ask open-ended questions to get a better understanding of their needs and expectations. Listen carefully to understand what they are looking for in terms of moving services, budget, timeline, etc. 2. Provide relevant information: Give the customer relevant information about your business such as insurance coverage, experience with similar moves in the past, any discounts or promotions you may have available, etc. 3. Estimate cost: After understanding their needs, provide an estimate of cost based on your initial assessment of the move.
- What education and/or training do you have that relates to your work?
Running a moving business doesn't require special education or skills. However, all our employees have at least 5 years of experience.