JMJ Gardens

Thanks for the feedback. I’m sorry to hear you were unhappy with how things turned out. A few things I want to clarify: our crew came a day early because we had an opening, and your Thumbtack profile noted that no one needed to be home during service. Still, we should’ve given you a heads-up! Once on-site, we discovered a very significant poison ivy infestation that was not at all mentioned during the estimate. My team member began clearing it but wasn’t able to handle the remaining debris due to a serious allergy (which would cause him to break out in hives and possible suffocation). I followed up the next day to explain that I would personally return to handle the root removal safely once the foliage had properly dried. The poisonous oil- urushiol oil is present in the leaves, stems and root system. This is still active and could cause a reaction, even after the plant has been killed. As well, I did explain this was covered in the stated invoice, with no additional charges. The $110/hr rate mentioned was for two experienced gardeners — not per person — and that was communicated before offering any extra work beyond the original estimate. Despite the miscommunication and change in scope, I revised your invoice and generously charged only half the original amount to reflect the work completed. I also spent over an hour on multiple phone calls during the project to offer guidance and updates, and another hour more recently trying to ensure you walked away with a positive experience — even after you decided not to move forward with the next phase of work. As for the $60 disposal fee, that covers the base rate for hauling and site drop-off — it’s not calculated by how full the truck is. We put a lot of care and effort into what we do and always aim to treat clients with respect. I wish you the best with the rest of your landscaping plans.