If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Frostline Boston is a professional appliance repair and HVAC service company providing reliable solutions for both residential and commercial clients throughout the Greater Boston area. We specialize in refrigeration systems, walk-in coolers and freezers, ice machines, ovens, dishwashers, washers and dryers, as well as heating and cooling equipment, including mini-splits and heat pumps.
Our certified technicians focus on accurate diagnostics, high-quality workmanship, and the use of manufacturer-approved parts to ensure long-lasting results. We understand how critical properly functioning equipment is for homes and businesses, which is why we prioritize fast response times, transparent pricing, and dependable service.
Whether it is emergency repair, preventive maintenance, or system replacement, Frostline Boston is committed to keeping your equipment operating efficiently and minimizing downtime.
Overview
Serves Newton Upper Falls, MA
Background checked
12 employees
13 years in business
Business hours
SunClosedMon9:00 am - 7:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Samsung Pay, and Zelle.
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Paula T.
May 8, 2026
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From Google
Nick arrived and diagnosed the problem with the washing machine. He ordered the parts. Nick came back with Arty and both did an excellent job! I recommend both of them.
Alex K.
Feb 5, 2026
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From Google
Ivan was great - initially came by and diagnosed the problem, and came back a couple of days later with the part we needed. Got the repair done quickly and he was on his way.
Frostline Boston's reply
Thank you for your review! We’re happy Ivan was able to identify the issue right away and return promptly to complete the repair. Glad everything was fixed quickly!
Isabella C.
Feb 28, 2026
•
From Google
Ivan did a great job repairing our washer machine. He did a thorough job assessing the machine and he was friendly, kind, and pleasant to speak with. Thanks so much!
Frostline Boston's reply
Thank you so much for your kind words!
We’re glad to hear that Ivan provided a thorough diagnosis and delivered the level of service we strive for. Professionalism, attention to detail, and clear communication are very important to our team.
We truly appreciate you taking the time to leave this review and look forward to assisting you again whenever you need us.
Steve W.
Feb 3, 2026
•
From Google
Max was able to successfully diagnose and repair a washing machine electrical problem on short notice. I appreciate his work!
Frostline Boston's reply
Thank you so much for your kind words! We’re glad Max was able to quickly diagnose and resolve the electrical issue. Your appreciation means a lot to us, and we’re always here if you need any help in the future.
Jack M.
Feb 19, 2026
•
From Google
Max was very polite and professional. He addressed the washer problem and fixed it in a hour. Nice guy and an excellent job.
Frostline Boston's reply
Thank you for the wonderful feedback! We’re glad to hear that Max was polite and professional, and that he was able to diagnose and fix your washer quickly. We appreciate you taking the time to share your experience and are always here if you need any help in the future.
Credentials
Background Check
Ivan Smirnov
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and straightforward.
The diagnostic service fee is $125 for residential units, $150 for commercial units, and $185 for walk-in coolers, freezers and ice-machines.
This fee covers the technician’s visit, a full inspection of the unit, and a detailed repair estimate.
If you proceed with the repair, the diagnostic fee may be applied toward the total cost of the repair, in accordance with our company policy.
Any additional labor, parts, or special services will be quoted separately and approved by the customer before work begins.
What is your typical process for working with a new customer?
Our process is simple and efficient.
After a service visit is scheduled, one of our technicians arrives on site to inspect and diagnose the malfunctioning unit.
Our service vans are fully stocked with commonly used parts, allowing most repairs to be completed during the initial visit.
If a required part is not available in our truck stock, we will order it from factory-approved vendors and schedule a return visit to complete the repair as quickly as possible.
What education and/or training do you have that relates to your work?
All of our technicians hold required industry certifications, including EPA, OSHA safety training, and Hot Work certification.
In addition, our technicians participate in regular manufacturer-led training programs for various brands to stay up to date with the latest equipment, technologies, and service standards.
