FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Doug Anderson Plumbing & Heating, we believe in honest, straightforward pricing with no surprises. We provide upfront quotes before any work begins so you know exactly what to expect. • Flat-rate pricing on most services—no hourly guesswork • No hidden fees—what you see is what you pay • $49 service fee helps cover the cost of getting a licensed technician to your door—this is an industry standard • Financing options available for larger projects or system installations We’re here to deliver solutions, not surprises.
- What is your typical process for working with a new customer?
At Doug Anderson Plumbing & Heating, we make the process smooth and straightforward: 1. Schedule Your Appointment Call or book online. Our office team will gather a few details and schedule a time that works for you. 2. Licensed Tech Arrives On Time Your technician shows up on time, ready to help. We include a thorough at-home inspection to assess the issue and identify any related concerns. 3. Upfront, Flat-Rate Quote We explain the findings and provide a clear price before any work begins—no surprises, no pressure. 4. Prompt, Professional Work Once approved, we get started. Most repairs are completed the same day. Larger jobs are coordinated around your schedule. 5. Ongoing Support Whether it’s a follow-up question or your next project, we’re here when you need us.
- What education and/or training do you have that relates to your work?
At Doug Anderson Plumbing & Heating, our team is made up of licensed professionals with years of hands-on experience and formal training. •Master and Journeyman Plumbing Licenses •Ongoing training to stay up to date with state codes, safety regulations, and new technology •Experience with residential systems, remodels, new construction, and high-efficiency equipment •Apprentices train under seasoned pros, learning both in the field and through accredited programs We take education and skill-building seriously—because your home deserves nothing less than expert care.