If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Doug Anderson Plumbing & Heating is a trusted residential plumbing, and heating company proudly serving Massachusetts homeowners and contractors. Family-owned and operated, we’re known for delivering high-quality workmanship, honest solutions, and top-tier customer care. Whether it’s a quick fix, a full system upgrade, or ongoing service, our team is here to keep your home running smoothly—backed by decades of hands-on experience and a commitment to doing the job right the first time.
Overview
Hired 20 times
Serves North Billerica, MA
Background checked
11 employees
9 years in business
Business hours
SunClosedMon7:00 am - 3:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Services offered
Pipe issues
Repair urgency
I work on non-urgent repairs
I work on urgent repairs
Flooding status
Yes
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, work quality, and punctuality.
Exceptional 5.0
106 reviews
5
98%
4
2%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Mike D.
May 28, 2026
•
Hired on Thumbtack
Anderson Plumbing replaced the flange and a toilet in my home. After realizing the new toilet had a leak an was faulty, they came back a few days later to replace the newer toilet at no charge. Ken was very professional and friendly and did good work. I would hire them aain for future projects.
Details: Replace an existing toilet • 1 toilet
Toilet Installation or Replacement
Anthony D.
Oct 24, 2025
•
Hired on Thumbtack
Responded and scheduled quickly. Did a very good job on my boiler and hot water tank maintenance. Also provided a detailed report
Details: Boiler • Routine maintenance • Basement • Two-story building • Condo or apartment
Heating System Repair or Maintenance
Kenneth A.
Aug 6, 2025
•
Hired on Thumbtack
Excellent. Was here on time and quickly diagnosed the problem and fixed it in less than a half hour
Details: Clogged toilet or drain • Kitchen • Toilet • House
Emergency Plumbing
Peter L.
Jun 2, 2026
•
From Google
Sarun was the technician to look at my A/C unit. He came on time, clearly explained the pricing, and fixed my unit in about 45 min or so. My unit is fairly old, so he also told me that I should not do any maintenance as at this point it's not worth it, and can create more problems than it solves. It's rare nowadays when someone is not trying to upsell.Overall, I'm very happy with the service.
Doug Anderson Plumbing and Heating's reply
Thank you, Peter, for recognizing Sarun’s clear communication and honest advice. We value your trust in Doug Anderson Plumbing and Heating.
Paroma P.
May 24, 2026
•
From Google
Charlie is the best. He accommodated us over the weekend, remembered that we have a newborn, we totally trusted him to be in our house even without us being there. Couldnt than him enough, and he did such a great job with the hot water heater estimate and replacement. I hope we can have Charlie come over every time we need help!
Doug Anderson Plumbing and Heating's reply
Thank you for highlighting Charlie's thoughtful service and expertise with your hot water heater. We value your trust in our team.
Credentials
Background Check
Doug Anderson
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
At Doug Anderson Plumbing & Heating, we believe in honest, straightforward pricing with no surprises. We provide upfront quotes before any work begins so you know exactly what to expect.
• Flat-rate pricing on most services—no hourly guesswork
• No hidden fees—what you see is what you pay
• $49 service fee helps cover the cost of getting a licensed technician to your door—this is an industry standard
• Financing options available for larger projects or system installations
We’re here to deliver solutions, not surprises.
What is your typical process for working with a new customer?
At Doug Anderson Plumbing & Heating, we make the process smooth and straightforward:
1. Schedule Your Appointment
Call or book online. Our office team will gather a few details and schedule a time that works for you.
2. Licensed Tech Arrives On Time
Your technician shows up on time, ready to help. We include a thorough at-home inspection to assess the issue and identify any related concerns.
3. Upfront, Flat-Rate Quote
We explain the findings and provide a clear price before any work begins—no surprises, no pressure.
4. Prompt, Professional Work
Once approved, we get started. Most repairs are completed the same day. Larger jobs are coordinated around your schedule.
5. Ongoing Support
Whether it’s a follow-up question or your next project, we’re here when you need us.
What education and/or training do you have that relates to your work?
At Doug Anderson Plumbing & Heating, our team is made up of licensed professionals with years of hands-on experience and formal training.
•Master and Journeyman Plumbing Licenses
•Ongoing training to stay up to date with state codes, safety regulations, and new technology
•Experience with residential systems, remodels, new construction, and high-efficiency equipment
•Apprentices train under seasoned pros, learning both in the field and through accredited programs
We take education and skill-building seriously—because your home deserves nothing less than expert care.
