FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, upfront pricing with no hidden fees. Before any work begins, our technicians review all options and costs so you can make the best decision for your home and budget. We also provide seasonal promotions, financing options, and discounts on new heating and cooling installations.
- What is your typical process for working with a new customer?
We start with a quick conversation to understand your issue and schedule a convenient service window. When our technician arrives, they perform a full diagnostic, review clear options and pricing, and complete the repair or installation the same day whenever possible. Every job ends with a walkthrough to ensure you’re fully informed and satisfied.
- What education and/or training do you have that relates to your work?
Our team consists of licensed, highly trained plumbers and HVAC technicians, many with years of field experience. We stay up to date with the latest training in code compliance, high-efficiency systems, heat pumps, mini-splits, and modern plumbing technologies to ensure the safest, most reliable service.