FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At TruePoint Electric, we believe in fair, transparent pricing with no hidden fees. Every job is clearly explained upfront, so you know exactly what to expect before any work begins. We offer free estimates and competitive rates for all residential electrical services, from small repairs to larger installations. We also provide package pricing for common projects, such as lighting upgrades, panel replacements, and generator installations, to help homeowners plan with confidence. Seniors, veterans, and first responders may qualify for special discounts. Our goal is simple — to deliver top-quality electrical work at a fair price while ensuring every customer feels confident in the value they receive.
- What is your typical process for working with a new customer?
At TruePoint Electric, our process is built around clear communication, trust, and quality workmanship. When a new customer reaches out, we start by listening — we take the time to understand your needs, goals, and any specific electrical issues you’re experiencing. Next, we schedule an on-site visit or consultation to assess the project in detail. Once we’ve evaluated the scope of work, we provide a clear, written estimate outlining your options and pricing before moving forward. After you approve the plan, our licensed electricians complete the work efficiently, safely, and to code — keeping you updated every step of the way. We finish every job with a full inspection and cleanup, ensuring everything is working perfectly and your home is left in great condition. Our goal is to make the process easy, transparent, and stress-free from start to finish.
- What education and/or training do you have that relates to your work?
At TruePoint Electric, our team is made up of licensed and highly trained electricians with years of hands-on experience in residential electrical work. Every technician has completed formal electrical apprenticeship training and continues to stay current with state licensing requirements, safety codes, and the latest industry standards. We regularly participate in continuing education programs to stay up to date on new technologies — including smart home systems, energy-efficient lighting, EV chargers, and backup power solutions. Our combination of technical expertise, safety training, and real-world experience allows us to deliver reliable, code-compliant electrical work that homeowners can trust.