FAQs
- What advice would you give a customer looking to hire a provider in your area of work?
Avoid advertisements for "$149 (or less) whole house specials" and other sales gimmicks. Any "low-ball" or "too-good-to-be-true" pricing usually is just that. On our website is a copy of an ACTUAL invoice from a customer who had hired one of these companies to do their duct cleaning for the $79.95 "special" only to have the total bill end up costing $464.85 ! A difference of almost $385.00 in "additional" charges. This customer ended up calling us to re-clean their system as they were not happy at all with the work that was done and most certainly about what the ACTUAL cost ended up totalling (they gave us this invoice as proof of the types of ploys/scams that some companies are involved in.) Ask for references! Don't be shy. If the company is reputable they will have no problem furnishing you with references. Check BBB ratings (even if the company is NOT a BBB member most companies have ratings (good or bad) and also any complaints lodged against them. When you call their phone number do you get a live person? or do you get an answering machine/voice mail? How easy is it to reach them/returning calls? How extensive is their equipment? Is it commercial-rated equipment? or are they using "shop-vacs" ?