FAQs
- What types of customers have you worked with?
The most common job for a customer we have never worked for is repairing a stove that has stopped working. For our repeat customers, showing up and cleaning out the stove one to two times a year keeps the stove from breaking down again. Most repairs can be avoided with the proper maintenance.
- What advice would you give a customer looking to hire a provider in your area of work?
Pellet stove technicians are much different than your average hearth installer and/or chimney sweep. We are a company of technicians. We are NFI Certified in pellet as well as licensed in MA to install and work on solid fuel burning equipment. Also we are fully insured. A savvy technician doesn't part swap. we set becjmarks and look for results. The industry is set up in such a way that dealers for specific brands have control over the parts required for repairs. Though we are not supported by any manufacturer, we have the knowledge and know how to professionally service more than 135 models of stoves across 41 manufacturers; most of the common parts which are needed we stock. Nobody else in New England can boast this.