FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Tom's PC Repair, I offer transparent pricing with a clear breakdown of labor and parts. I typically provide a fixed-fee diagnostic so you know exactly what is wrong before any work begins. I also offer a [e.g., 10%] discount for students and seniors, and I never charge hidden fees for standard hardware or software installations.
- What is your typical process for working with a new customer?
My process starts with a brief consultation to discuss the issues you're experiencing. Once the device is in my shop, I perform a comprehensive diagnostic. I then contact you with a repair plan and a cost estimate. After your approval, I complete the repair, perform stress tests to ensure stability, and provide you with a full report upon pickup.
- What education and/or training do you have that relates to your work?
I have extensive hands-on experience in PC architecture, software troubleshooting, and hardware maintenance. I stay current with the latest technology trends, from SSD upgrades to the latest Windows and macOS updates. My technical background allows me to handle everything from simple virus removals to complex component-level repairs.