FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Richards Appliance charges $115 for the trip and diagnostic fee. After diagnosing what is wrong with the appliance, the technician will inform you on the total cost of the repair. The $115 is included in the total cost of the repair.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer is designed to be straightforward and transparent. Once we receive a booking, our team schedules a service call at a time that works best for the customer. During the visit, our technician will carefully diagnose the issue with the appliance and determine the necessary repair. We then provide a detailed quote outlining the cost of the repair. With the customer’s approval, we complete most repairs on the spot. In cases where specific parts are needed, we order them promptly and schedule a return visit as soon as the parts arrive at our store. Our goal is to provide efficient, reliable service and ensure each customer’s appliance is back up and running as quickly as possible.
- What education and/or training do you have that relates to your work?
Our appliance technicians receive extensive, ongoing training to stay current with the latest technology and repair techniques in the industry. They attend in-person, hands-on factory training sessions 3 to 5 times a year, ensuring they’re up to date with manufacturer standards and best practices. In addition, our team participates in specialized training and schooling 2 to 4 times a year to deepen their knowledge in specific areas of appliance repair. We also prioritize continuous learning by having our technicians complete online courses throughout the year as new appliances and technologies are released. This level of education and training allows our technicians to provide expert, reliable service on a wide range of appliance brands and models.