FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that our pricing is transparent and based on the specific scope of work, materials, and installation needs for their project. We provide detailed estimates so there are no surprises. We also offer referral discounts to past customers who meet the program requirements—because we truly value word-of-mouth recommendations and supporting the community we serve.
- What is your typical process for working with a new customer?
We typically request an introductory call to discuss the aspects of your project. We can then either send a rough quote or set up a site visit depending on your project.
- What education and/or training do you have that relates to your work?
Along with our hands-on construction experience, we stay up to date on aging-in-place best practices, safety standards, and accessibility solutions. We also share educational resources and blogs on our website to help homeowners make informed decisions about remodeling and long-term independence.