FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our minimum charge is $99. For carpet cleaning we offer simplified room pricing. Rooms up to 150 sq. ft. start at $60 each. For three or more rooms, the cost drops to $50/room up to 150 sq.ft. The cost of a 3 person sofa is $119. Loveseat cost is $85. Chair cost is $60. Ask us about tile cleaning costs and check our website for current online specials.
- What is your typical process for working with a new customer?
Our friendly office staff is available 6 days a week to assist customers with inquiries, answer questions and schedule appointments. We provide an email confirmation with helpful instructions about how to prepare for the service. The day of your appointment, our service technician will call to let you know he's on his way. When he arrives, he'll begin by completing a pre-cleaning inspection of the areas and items to be cleaned. He'll make a note of any concerns and then get right to work. Our complete cleaning process includes a thorough pre-vacuum, spot cleaning and pre-treating of heavily soiled areas, moving of small furniture, cleaning with our patented hot carbonating cleaning system, groom the carpet and post cleaning inspection. A few days after the cleaning you'll receive a follow up phone call to make sure you were pleased with the service.
- What education and/or training do you have that relates to your work?
As a Chem-Dry franchise owner, our company and technicians are required to participate in ongoing educational programs. All of our technicians are Chem-Dry 5 Star Certified. In addition, my company requires our technicians to be IICRC certified. The IICRC is the leading certifying agency for the carpet cleaning, floor cleaning, upholstery cleaning industry. As a company we also conduct weekly technician training meetings to insure that we are knowledgeable about any cleaning industry trends.