Q. What advice do you have for a customer looking to hire a provider like you?
A. Take a good look at the professionalism of the different repair people. Are they literate? Do you want to trust someone with your important technology if they can't put a decent sentence together? It is a common attribute of technical people but it doesn't have to be. Another common attribute is technicians who aren't very personable. It is possible to be technical and a "people person". Let me prove it.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Secrets are a big part of how some in the IT industry work. I've known techs to hide their methods to protect their business interests. In other words; If they keep secrets, they'll get more of your money. That's what they think! I think that if I speak openly and honestly, you'll appreciate it and call me for any other issues you might have.
Q. What questions should a consumer ask to hire the right service professional?
A. Ask how they learned to work in their chosen field. Ask about any specialized training or experience. Take certifications into account but know that they are simply tests taken in writing from book material. Book knowledge does not always equal practical expertise. In the computer repair field, technicians need to be able to think on their toes. There are no books covering most of the things you run into at an average repair call.
Q. What important information should buyers have thought through before seeking you out?
A. You need to weigh your options. How old is your computer? Was it at or near "top of the line" when you purchased it? If not and it was a long time ago, it may not be worth repairing. Some repair services (aside from my own) will cost you more than the cost to replace your computer. Would you put a new engine in an old piece of junk car? Probably not. In the case of a car, it's a no-brainer. With computers, I help make it a no-brainer for you.
Q. Why does your work stand out from others who do what you do?
A. It isn't necessarily the work I do but how I do it. Anyone can fix a computer but it takes the right type of person to do it well and make people happy. Fixing technology problems is what I enjoy doing. It's not a "job" to me. I spend my free time engulfed in technology. It is truly a passion of mine. I don't do it to strike it rich. I enjoy making people happy when I solve their problem and save them a pile of money.