FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer complimentary on-site assessments for larger projects to provide you with an accurate and detailed quote. Our pricing is straightforward, and we ensure there are no surprises. You’ll know exactly what you're paying for before we begin any work. We provide discounts for seasonal projects and valued repeat customers as a way to show our gratitude
- What is your typical process for working with a new customer?
Based on the initial assessment, we provide an upfront and transparent estimate. We walk you through the costs, timeline, and any available discounts or financing options. Once you approve the quote, we’ll schedule the work at a time that’s convenient for you. We aim to be flexible and accommodating to your schedule. Our licensed and experienced professionals complete the job with precision and care. We prioritize quality workmanship and ensure your property is treated with respect. After completing the job, we conduct a walkthrough to ensure you’re satisfied with the work. We also provide tips for maintenance and answer any questions you may have. We follow up after the job is done to ensure everything is working perfectly and to address any further needs or concerns.
- What education and/or training do you have that relates to your work?
Our team consists of highly trained and certified professionals with extensive experience in HVAC services. Here's a summary of our qualifications: Professional Certifications: EPA (Environmental Protection Agency) Certification for HVAC Many of our technicians have completed accredited trade school programs in heating, ventilation, air conditioning, and plumbing. Our team collectively has over 100 years of experience in the industry, working on residential, commercial, and industrial projects. We invest in continuing education to stay up-to-date with the latest technologies, safety standards, and best practices in HVAC. This combination of formal education, certifications, and real-world experience ensures that we can deliver high-quality, reliable service to every customer we work with