FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive. We provide free initial consultations, and estimates are tailored to each project based on its scope and urgency. We offer discounts for multi-service projects and referrals. No hidden fees—just honest, reliable service.
- What is your typical process for working with a new customer?
Initial Consultation – We assess the situation, either remotely or on-site, to understand the scope and urgency. Detailed Estimate – We provide a clear, itemized quote with timelines and recommended steps based on IICRC guidelines. Approval & Scheduling – Once approved, we’ll schedule the work at your convenience. Execution – Our certified technicians perform the work with care, professionalism, and safety. Final Walkthrough & Documentation – We ensure your satisfaction and provide a full report including photos, dry logs, and invoices.
- What education and/or training do you have that relates to your work?
Our team is IICRC-certified in: Water Damage Restoration (WRT) Applied Microbial Remediation (AMRT) Fire and Smoke Restoration (FSRT) We also maintain continuing education through industry workshops, OSHA safety training, and product-specific certifications for disinfectants and equipment.