If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Prime Build & Comfort is a licensed HVAC and construction company serving the Greater Boston area and South Shore. We specialize in central air conditioning installation and replacement, ductwork, and full HVAC system upgrades for residential properties.
EPA 608 Universal Certified. All HVAC installations are fully permitted and completed in compliance with Massachusetts state requirements, in partnership with our licensed HVAC contractor.
We show up on time, communicate throughout every job, and don't consider it done until you're fully satisfied.
Top Pro on Thumbtack | 4.9 stars | 89+ jobs completed | Background checked."
Overview
Current Top Pro
Hired 120 times
Serves Whitman, MA
Background checked
6 employees
4 years in business
Business hours
Sun7:00 am - 7:00 pmMon7:00 am - 7:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Samsung Pay, Venmo, and Zelle.
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Excellent 4.9
94 reviews
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97%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Mario Junior C.
Jul 22, 2026
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Hired on Thumbtack
I originally called them just for a duct repair at my summer house in Rhode Island. They did a great job fixing the ductwork, and after seeing how professional they were, I decided to have them replace my furnace and AC system as well.
Before moving forward, I came across a review saying they weren’t licensed, which honestly made me a little nervous. I asked them about it, and they explained that they don’t post their license information publicly for security reasons. They pulled all the required permits, passed the inspections, and handled everything the right way.
The installation went smoothly, the crew was professional, and the system has been working perfectly. I definitely recommend them if you’re looking for honest, reliable HVAC contractors.
Details: Not enough airflow / Blocked vents • Heating and cooling • Rigid sheet metal • Two-story building • House • Owner
Duct and Vent Repair
Greg W.
Nov 3, 2025
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Hired on Thumbtack
Prime came and solved my problem on the same day. I needed ductwork in the attic repaired, and they fixed it for a very fair price. I’ll reach out to them again the next time I need help.
Details: Exhaust (bathroom / kitchen) • Flexible non-metallic material • Two-story building • House
Duct and Vent Repair
Kiran K.
Oct 13, 2025
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Hired on Thumbtack
I needed a dryer vent replaced. Robert was able to take out the old one and install a newer vent up to the code.he communicated with me through out the job to make sure I’m OK with the job. Highly recommended!
Details: Replace existing ducts or vents • 1 - 5 vents • Dryer • I'd like to discuss with the professional • Single-level building • House
Duct and Vent Installation or Removal
Anik P.
Apr 13, 2026
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Hired on Thumbtack
Robert repaired a broken, underground water line for me which required excavation and plumbing expertise. He was very professional, friendly and knowledgeable. Every step of the pre planning and work, he offered to answer all questions, send images, videos and offered to FaceTime as I had to leave during the work. The repair looked great and I have not had any issues arise. His pricing was transparent and fair. I will not hesitate to hire him again! Definitely recommend.
Details: No, repair is not urgent • No, the building is not currently flooded • Leaking pipes • House
Plumbing Pipe Repair
Kara J.
Apr 9, 2026
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Hired on Thumbtack
I recently reached out for advice on installing a ceiling exhaust fan, and I couldn’t have been more grateful for the support I received. Not only did this guy send me a detailed video demonstrating the installation process, but he took the time to walk me through each step, empowering me to tackle the project on my own without any financial burden.
His kindness was palpable; he seemed like a genuine person, almost like a dad who simply wanted to lend a hand to someone in need. As a single person taking on home repairs by myself, his willingness to help made a real difference. I truly appreciate his generosity and expertise.
If I ever run into more issues at home, he's the first person I would turn to. It’s comforting to know there are people like him out there—real supporters who understand what it’s like to navigate challenges alone. Thank you for your kindness!
Details: Flexible non-metallic material • I have already purchased the duct(s) and vent(s) • Two-story building • House
Duct and Vent Installation or Removal
Credentials
Background Check
Robert Rocha
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We offer fair and transparent pricing based on the scope of the project. We provide free estimates and always explain all costs upfront — no surprises. We do our best to work within your budget while maintaining top-quality materials and workmanship. Discounts may be available for larger projects or referrals.
What is your typical process for working with a new customer?
If you already know what service you need — like a system replacement or installation — we offer a free estimate based on the scope of work. We’ll assess the job, explain your options, and send a detailed quote at no cost.
However, if you’re experiencing issues and need a troubleshooting visit (for example: no heat, AC not working, water leak, etc.), a service fee will be charged to cover the diagnostic time and expertise. This fee is always discussed upfront.
Once the scope is clear, we schedule the job and handle everything with professionalism and transparency from start to finish.
What education and/or training do you have that relates to your work?
Our team has hands-on training and ongoing field experience in HVAC, plumbing, and construction services. We are constantly learning and staying updated with the latest technology and best practices in the industry. EPA 608 Universal Certified. All HVAC installations are fully permitted and completed in compliance with Massachusetts state requirements, in partnership with our licensed HVAC contractor."
