FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Clients should know that the prices for cleaning services are based on the type of cleaning requested, the size of the space, and the specific tasks that need to be performed. Here are some important points clients should be aware of: 1. Clear pricing: I always provide a clear and detailed quote before any service, including an explanation of the costs. If there are additional fees for extra services, such as cleaning the oven or refrigerator, this is included in the quote. 2. Discounts and promotions: I offer discounts on regular service packages and promotions for new clients or referrals. Each successful referral can earn the client points or loyalty benefits. 3. Extra charges: Some tasks, like window cleaning, oven, or refrigerator cleaning, may have additional fees. There is also an extra charge if the service needs to be rescheduled or if there are changes to the time. 4. Payment: Payment is expected immediately after the cleaning. If payment is not made on the same day, an additional daily fee will apply. 5. Cancellation policy: If a client cancels or reschedules at the last minute, there may be a partial or full cancellation fee, depending on the notice given.
- What is your typical process for working with a new customer?
My typical process with a new client includes the following steps: 1. Initial contact: I understand the client's needs, such as the type of cleaning required (regular, deep, post-construction, etc.) and any special requests. 2. Quote and proposal: I send a personalized quote based on the provided information and explain all costs, including any additional fees and Booking Fee. 3. Scheduling: I schedule the cleaning according to the client's availability and confirm all details. 4. Service execution: I perform the cleaning as agreed, ensuring quality and attention to detail while keeping the client informed throughout the process. 5. Feedback: I request feedback to ensure the client is satisfied and make adjustments if necessary. 6. Maintaining the relationship: I offer regular cleaning packages and stay in touch for future services, always aiming for continuous client satisfaction.
- What education and/or training do you have that relates to your work?
We have years of experience in the cleaning area and I provide training for my crew to maintain the quality standard.