- What should the customer know about your pricing (e.g., discounts, fees)?
Most service jobs can be priced with a flat rate. If the customer has multiple things that need to be addressed, I offer pricing based on time and material. Or I am more than happy to look at the job, and give a bottom line price.
- What is your typical process for working with a new customer?
I always try and explain what the job entails and the best way to approach each issue.
- What education and/or training do you have that relates to your work?
I'm a licensed plumber with over 12 years of experience in commercial and residential plumbing, heating, and gas fitting.