What is your typical process for working with a new customer?
1. Contact via Thumbtack, follow up phone call
2. On-site visit to evaluate specific needs, perform measurements, etc.
3. Provide a detailed written quote
What education and/or training do you have that relates to your work?
a) EPA lead dust trained (repair, restore & paint)
b) OSHA safety trained (important since I own over 20 ladders!)
c) CORI safety checked
Do you have a standard pricing system for your service? If so, please share the details here.
No, pricing varies according to project.
I.E. Painting a bedroom is less expensive per project than being up on a homeowner's roof and performing repairs at 40 feet in the air.
What types of customers have you worked with?
A wide variety from single family/condo homeowners, remote property owners, condo associations, light commercial and more.
Describe a recent project you are fond of. How long did it take?
Our client was frustrated with his wood deck/lattice work. SO, we removed all the wood, including posts, and replaced everything (posts, rails, balusters, decking, stairs and lattice work with low maintenance vinyl) He absolutely loved the "shadow box" effect that we created with the lattice work underneath the deck. More time for him to enjoy family, friends, and grandchildren as he entertains in his upgraded outdoor living space!
What advice would you give a customer looking to hire a provider in your area of work?
1) Assure yourself of their credibility and professionalism, ask to see their license, contractor registration and insurance documentation
2) Ask to see a written list of customer references
3) Get a detailed written quote for the services requested
4) Ask what length of warranty you get with the services performed
What questions should customers think through before talking to professionals about their project?
2) implementation time frame
3) are you doing this to improve the home OR to get home ready for sale?