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About
Nothing makes us happier than providing top class customer service backed by professional crews that energetically get the work done.
We work around the clock to complete your projects on time and under budget.
Customer service is the heart of our operation -- you'll be happy with how we handle your business!
Overview
Hired 4 times
Background checked
License verified
14 employees
11 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.
Customers rated this pro highly for work quality, punctuality, and professionalism.
Exceptional 5.0
10 reviews
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Christine p.
2 days ago
•
Hired on Thumbtack
I hired Alex, Eli and Jovani with Fortress Home Improvement to replace the tile on my bathroom floor. I am beyond thrilled with the final result. They all showed up on time. (As promised) They were all very professional and above all, very patient with me. I was told that this protect would take no more 3 days to complete. They finished on time. I would and I am definitely hiring Fortresses Home Improvement again! Give them a call. You will not be disappointed.
Details: Fix bathroom tiles or flooring • Replace fixtures • Half bath • Home • Owner
Bathroom Remodel
Conor L.
Aug 21, 2019
They were very thoughtful and responsive to our concerns because we have pets. They are great communicators. The service went wonderfully and we are very happy. We had them install new cabinets and a garbage disposal. We’re planning to work with them again to build a deck off of our back porch.
Fortress Home Improvement's reply
Thank you for this review Conor. It was great working with you on this project and we hope to continue making your projects come to life!
Jacob H.
Aug 21, 2019
Carl was quick to contact us and performed the requested services plus in a timely manner. The work was well done and we are very pleased. They are responsive, courteous, thorough, and eager. Our home looks remarkably better and we will certainly use them again.
Fortress Home Improvement's reply
Jacob, it was a pleasure working with you on this project - I'm glad it turned out so well.
Robert G.
Aug 18, 2019
My project was going to be too expensive but then Carl came up with a different idea that worked for what I wanted and worked for my budget too! Very happy with this company and the work performed.
Fortress Home Improvement's reply
Robert, thank you for leaving this kind review. We are always happy to work with you on your projects going forward. - Carl
Pepe R.
Aug 22, 2019
Carl was very responsive by email and set up an appointment to see the yard. He arrived on time and was very pleasant and professional. We did an all-organic sod installation and now our newly sodded yard looks great!
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Upon meeting for a free consultation you'll be given a quote within 24 hours that clearly lays out all itemized expenses for your project. For larger projects we require deposits to cover a portion of labor cost and all of the material cost. We generally include a guarantee on our work which is job dependent and lasts for 1-3 years. If we underbid on a job we honor the pricing that we gave you.
What is your typical process for working with a new customer?
First we meet or have a conversation over the phone to determine the scope of work, then after we are both on the same page about the project to be performed you will receive a quote by email within 24 hours. When you accept the quote we will schedule you in per your convenience accounting for any requirements on our end and then we will get right to it! At the end you'll given notice that the job has completed and an invoice will be sent to you by email which you can easily pay online.
What education and/or training do you have that relates to your work?
I have been working in contracting for nearly 10 years, running several different crews in both landscaping, painting, masonry, and carpentry. Our crews are experts in their own rights and we run different crews for painting than we do sod installation than we do masonry work. The people working on your project will have domain expertise in what they are doing and I offer a comfortable layer of customer service on top of their excellent work.
