Q. Describe the most common types of jobs you do for your clients.
A. Realtors and homeowners,assisted living centers and hospitals as well as hotels and motels.We do a ton of fiberglass tub/shower units,Reglazing old style (50s 60s colors) and making them more modern,installing repair panels,inlays or simply utilizing fiberglass repair methods , a lot of tile color change and countertop repair and refinish jobs,as well as applying anti-slip surfaces. My favorite is making an ugly formica top look just like a corian or granite look and feel for around $500.00 in a day or two. people are amazed.We also offer unbeatable garage floor systems, that not only make your garage look amazing, they can stand up to even the highest of traffic. Look for a new page coming soon to our site,as well as a clawfoot tub page.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Make sure to check references.Some people rely on those services that claim to give you a prescreened,qualified contractor, when in fact those guys listed on those sites simply pay a monthly charge and they are considered qualified. Ask for real world references and ask for references that go back a few years,for quality reasons.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Dont try this on your own, we are called to fix those d. I. Y. Kits all the time and they look terrible and the price goes up by 100. 00
Q. What important information should buyers have thought through before seeking you out?
A. Call us last and do your homework.
Q. Why does your work stand out from others who do what you do?
A. We use only the best products available today, topkote,hawk labs,refinishers warehouse,napco And NO ACID ETCHING. And we are not a big franchise, we are family owned and operated since 1992. All work comes with at least a 5 yr. Warranty in writing.
Q. What do you like most about your job?
A. The look on peoples faces when we turn thier ugly old tub or counter in a new beautiful surface, or when a person can now get into thier tub without the risk of falling.
Q. What questions do customers most commonly ask you? What's your answer?
A. Do you use acid? No we use a molecular bonding agent that provides us with an atomic level bond that can and has lasted for over 15 years with proper care.
Q. Do you have a favorite story from your work?
A. Installing a SAFEWAY STEP for an elderly woman in LYNN MA. that could not afford to have her tub removed and so forth, We installed grab bars for her and a safety stand around her toiet for her, gave her a 10%discount and she was so happy to be able to use her bathroom again without the risk of a fall again. I love that stuff.
Q. What do you wish customers knew about you or your profession?
A. The difference between a good deal and a cheap job.
Q. How did you decide to get in your line of work?
A. I was a plumber and saw a service that made sense.
Q. Tell us about a recent job you did that you are particularly proud of.
A. A Clawfoot Bathtub I did had belonged to a guys grandfather. Over the years it had been used to develop film in, as an oil catcher, and finally to burn trash in.
We were able to (in 8 hours) re-do the insde and outside and t looked like brand new. Its on our site under prices. Check it out www.nulookrefinish.com
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. All the time. It never ends.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. Uv coatings and low voc coating are being tested but they have only been tested for 3 years and we need to give a 5 year minimum warranty.
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. I was called to a very,very nice assisted living center.
They had a refinisher that they had found through angies list or service magic or the like, and the guy made a mess of it. He simply screwed a piece of plexi glass over a hole in a fiberglass walk in shower unit this hole was the size of a football. Well I went in there and fixed the original hole,as well as the extra 21 holes he had made. It looks like new.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. Our prices are listed on our site go to www.nulookrefinish.com/prices., and we are more than happy to give a free estimate. all our work carries a 5yr. warranty minimum all the way up to lifetime warranties.
We do not charge by the hour,All pricing is done up front.
No Surprises or extras.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Training,training training and join the BRAOA,IBRA.
Get insured and get your HIC License.
Q. Write your own question and answer it.
A. Do you install walk-in bathtubs for elderly or handi-capped persons.
Yes, we also install SAFEWAY SAFETY STEP THRU DOORS which come with a lifetime warranty. For around $899.00