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Hired 6 times
8 years in business
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I contacted Bruce here and I was pretty reluctant to try a provider through this method as I never heard of Thumbtack but I have had some luck through other means such as Angies List so decided to give it a try. My first impression of Bruce was his level of professionalism. He knew very well what I was trying to do and was very knowledgeable in the gear I purchased. I bought a Samsung 65in Smart Tv and over the weekend decided to buy a matching Samsung soundbar. We set up the date and he arrived, neatly dressed, clean shaved and he brought shoe covers! This was great as we just had new carpet installed about 3 weeks ago. He inspected the area, and gave his thumbs up that we had everything that we needed. He proceeded with the work an mounted the tv and mounted the sound bar. I was a bit worried how the wires would look from behind the tv as it is near the entry to the dinning area but he zip tied everything to make it look great. After the service was done, HE cleaned up and took the trash which was awesome. He then got the cable remote to work the tv and did a bunch of things (I have no idea but he knew) in the settings menu, set up our smart tv and configured it to the best picture. He was amazing! He answered all our questions and concerns and delivered an outstanding performance. I was happy, the kids are happy and most importantly, my wife is happy! haha. I could not recommend him enough. Thank you Bruce. Amazing job! -Barry ZMar 23, 2015Verified
We worked with Bruce from start to finish in acquiring a starter for our 2012 Kia Sorrento. From first to last contact he was friendly and professional. He went over our options and prices for car starters and helped us choose the one that best fit our needs. He installed the starter in the driveway while we went for a walk. When we returned he asked us how we would like the remotes programmed and made sure everything was working correctly. He showed us how to use the different features and that was it! We even received a follow up email the following day thanking us for our business!Apr 7, 2015
Home Theater System Installation or Replacement
Home theater Issues resolved and Universal remote programming done !!Mar 6, 2020Verified
Quality work. Fun guyFeb 18, 2020Verified
Home Theater System Installation or ReplacementFeb 14, 2020Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Nothing complex about it. I charge flat rate pricing to reduce the confusion. All labor is Lifetime warranty and included in the labor
- What education and/or training do you have that relates to your work?Trainings, Workshops, and more trainings. I want to say a good 25% of my work year is spent getting my hands on New Product, New Gear, New Technology and New Training materials. It's what I believe in. Similar to a performance athlete trains for a big meet, I cannot possibly perform my best service unless I bring the right training. From Workshops, Webinars, CES all the way to on site work, I get my learning in as much as I can to keep up on not only the new stuff that is out, but the newer stuff right around the corner.
- How did you get started doing this type of work?On accident. No lie. I was a local part time employee who knew how to connect things working seasonal work at a Best Buy. I was fixing odd jobs that our local 3rd party contractors would occasionally mess up in order to "save the sale". One customer in particular, changed my direction when I went to his house to fix his system. He was a typical family man who was going to see his son for the first time since he was stationed in Iraq during Desert Storm. He just had his child and the game plan was he was going to see his grandchild and his Son in the same weekend. Well, I got it done and he was elated that it was working as it should. 2 Weeks passed by and I got called into the office to speak with my manager and he hands me a note. It was a thank you card from that man's wife. Come to find out the planned weekend was a success. The son came with his wife and newborn. They had an amazing weekend and enjoyed the system Later Saturday night, he and his wife fell asleep together watching their favorite movie on their new TV. He passed away that Sunday Morning and she wanted to thank me for making the final moments of his life here so memorable and the best moments and she was eternally grateful. I never stopped doing it since.