- What should the customer know about your pricing (e.g., discounts, fees)?
Nothing complex about it. I charge flat rate pricing to reduce the confusion. All labor is Lifetime warranty and included in the labor
- What education and/or training do you have that relates to your work?
Trainings, Workshops, and more trainings. I want to say a good 25% of my work year is spent getting my hands on New Product, New Gear, New Technology and New Training materials. It's what I believe in. Similar to a performance athlete trains for a big meet, I cannot possibly perform my best service unless I bring the right training. From Workshops, Webinars, CES all the way to on site work, I get my learning in as much as I can to keep up on not only the new stuff that is out, but the newer stuff right around the corner.
- How did you get started doing this type of work?
On accident. No lie. I was a local part time employee who knew how to connect things working seasonal work at a Best Buy. I was fixing odd jobs that our local 3rd party contractors would occasionally mess up in order to "save the sale". One customer in particular, changed my direction when I went to his house to fix his system. He was a typical family man who was going to see his son for the first time since he was stationed in Iraq during Desert Storm. He just had his child and the game plan was he was going to see his grandchild and his Son in the same weekend. Well, I got it done and he was elated that it was working as it should. 2 Weeks passed by and I got called into the office to speak with my manager and he hands me a note. It was a thank you card from that man's wife. Come to find out the planned weekend was a success. The son came with his wife and newborn. They had an amazing weekend and enjoyed the system Later Saturday night, he and his wife fell asleep together watching their favorite movie on their new TV. He passed away that Sunday Morning and she wanted to thank me for making the final moments of his life here so memorable and the best moments and she was eternally grateful. I never stopped doing it since.