FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Since all Emergency Water Damage, Mold Remediation and HVAC sytem cleaning jobs are uniquely different than one another, we can give you an informed estimate and provide accurate pricing based on the scope of the work only after you provide detailed information about the problems you are experiencing and after performing a thorough inspection to truly grasp the extent of the damage. Typically we provide free inspections and estimates to homeowners/business owners unless they ask for a written report of our findings, which would then be charged a fee to cover our costs.
- What is your typical process for working with a new customer?
I contact the customer as soon as possible to make sure that they are safe and to find out more about the problem that they are looking for help with. I also ask them several questions about their inquiry to ascertain if they are in a hazardous area potentially putting their safety at risk by being exposed to any dangers, hidden or obvious. We then set up a time for examining their problem in order to give them an accurate estimate of the costs to remediate the problem. If the situation is not an emergency we schedule a time that is convenient for the customer for us to perform the remediation. If it is an emergency situation we begin work right away to minimize any further damages that could occur if left unchecked.
- What education and/or training do you have that relates to your work?
The owner has a Bachelor's of Science in the field of Chemistry from the Pennsylvania State University. In addition to that we are certified in OSHA workplace safety (OSHA-30), Micro Certified Mold Inspector (CMI), Micro Certified Mold Remediation Contractor (CMRC), IICRC certified Water Restoration Technician (WRT), certified Lead Safety Repair, Renovation and Painting (RRP), and Micro Asbestos Awareness trained.