FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Plumbing jobs are priced upfront based upon the scope of work. We can provide estimates via email, but seeing the scope of work is often necessary to confirm the price. Water treatment is custom designed, pricing is determined by the unit(s) and media that are needed to address the issue. Our plumbing services are quoted by the job time and include time and materials.
- What is your typical process for working with a new customer?
For Plumbing: Visit with the customer to discuss needs and preview the work to be done. Provide up front pricing prior to work beginning. Provide outstanding service that is worthy of telling your friends and neighbors about. For Water Treatment: To properly prescribe a water treatment we will meet with the customer to discuss their needs, test the water, and evaluate the plumbing. From this information we are able to build a treatment unit(s) that will address all of the customers needs.
- What education and/or training do you have that relates to your work?
We have master plumbers and certified water conditioner installers on staff. We are WQA certified Master Water Treatment specialists. We are certified water samplers for the state of Maryland. We have over 25 years of experience in water treatment design and service, treating some of the most difficult difficult water in the nation since 1993.