Bmore Cleaning & Junk Removal
Current Top Pro
Hired 44 times
4 years in business
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Currently a Top Pro
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Jan - Jun
Photos and Videos
Move out cleaning
Pets in home
Window cleaning (interior),
Janice did a wonderful job for me. I had hired her to clean my bathrooms and she made them shine. I am in the middle of redoing some things in my house so I only wanted to do the bathrooms for now and she did a wonderful job. They sparkle. She is very pleasant, hard worker and extremely detailed orientated. She also cleaned my daughter- in-law's townhouse and did a great job there as well. Definitely will rehire!Jan 31, 2020Verified
I was in a bind. My regular cleaning lady bailed the day before I was hosting a bday party at my house and she did an amazing job. She came super early and worked around my kids and me trying to prepare for my daughter's party. I was very grateful.Mar 17, 2019Verified
Let me start by saying that Janice responds quickly which is a plus. However there are some issues I had. I rescheduled the day before from 9 am Saturday to 3 pm. She touched base with me around 2 and I confirmed 3 was still a go. I arrived at the house around 245 and 3 came without a word from Janice. Around 315 I sent a text saying I was at the house and she responded she was running behind. She did not arrive til quarter to 4. Janice and her helpers proceeded into the house. I was advised 2.5 hours for the job. When I came back 2 hours later, the floors had been vacuumed the kitchen was cleaned. The refrigerator was spotless as well as the oven. My biggest issue was details. The floor was being mopped OVER dirt. Her helpers mopped around stuff instead of moving things around. I honestly feel like it was not worth the $130 quoted and I paid a tip on top and was very upset with the overall outcome. Janice did not even wait to let me do the walk around so I can approve of her job. Instead her and her helpers left quickly. I gave 3 stars because as I said above the few things were done nicely, however if I was not tired from moving the night before I would have Done a better job. Unimpressed by the service and lack of follow through.Dec 30, 2018VerifiedBmore Cleaning & Junk Removal's reply
Hello, Ms. Hess, I appreciate you responding honestly. It allows me to know my strengths and weaknesses, and how I can approve. I am sorry that you were not completely satisfied with the outcome. I was under the impression that you saw the results, because you were in the house when I mentioned I was pretty much done, so my apologies for the confusion. I thought you were satisfied with the job. For all customers, if you feel for any reason that any part of my work is unacceptable to you, please immediately let me know. I do have a satisfaction guaranteed policy, and will come back to correct the work, until you are satisfied. If any customer pays me a tip, and you are not satisfied, please let me know. I will gladly refund the tip. The quality of my work is far more important than the extra tip. I always like to make sure my customers are 100% satisfied. To Ms, Hess, and all other customers, please make me aware of any issues that you have with a job, and that issue will be resolved. I strive to leave a great impression for all of my customers, and my work is never half done or missed intentionally. I appreciate all responses, both positive and negative. For all customers, I aim to do an excellent job in your home, and if you ever feel that my work is not satisfactory, please let me know immediately. Thank you for your business.
My rental house was loaded with trash from the previous tenant. They cleaned and got rid of the trash within a day at a cheap price.May 17, 2020Verified
BMore Home Cleaning was on time and was professional, friendly, energetic and all about getting the job done! My house was cleaned excellently down to specific details. Great cleaning at a reasonable rate! I will be referring this cleaning service to people I know and will definitely use them again!Dec 1, 2018
- What should the customer know about your pricing (e.g., discounts, fees)?single item pricing for junk removal tv $50 large tv $75 washer or dryer $50 stove $50 treadmill $75 tv stand $50 ride on mower $100 refrigerator $75 sofa $75 sleeper sofa $100 sectional sofa $150 futon $50 large desk $75 dish washer $50 file cabinet $50 freezer $50 Bed set(mattress, boxspring, & frame $100 recliner $50 basketball hoop $100 large grill $100 **our trailer is 16 feet long which is the equivalent to 6 to 8 pick up trucks, you can fill our trailer for $650**
- What is your typical process for working with a new customer?Typically you tell me the services you would like to have done, and I quote you a price. We set up a date and time for the service. When I arrive, you may give me a general walkthrough of everything you like to have done. If you can't be home, that's fine. You can leave me a list, when I'm finished, I will send you pictures of the work done. If you are not completely satisfied, I will come back to finish whatever is necessary to your satisfaction.
- What education and/or training do you have that relates to your work?I have been working part time cleaning at various locations over 10 years. Our junk specialist has been in the junk and professional moving services for over 20 years.