Bmore Cleaning & Junk Removal
Current Top Pro
Hired 47 times
4 years in business
Cash, Credit card, Paypal, Square cash app, Venmo
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jun
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Janice responded right away and she and Cliff did a great job cleaning our new house before we moved in. She arrived on time, was friendly and contacted me in advance of finishing so I could come back before she finished. Would definitely recommend!Jun 28, 2020Verified
My rental house was loaded with trash from the previous tenant. They cleaned and got rid of the trash within a day at a cheap price.May 17, 2020Verified
She arrived late. She scheduled us at 10am. So I texted her at 10:10am and we are notified that she is on her way. She arrived past 10:15am. I checked on her one time before I left for work but I was not able to because she was on the phone the whole time. My husband was there while she was still cleaning and my husband stated that she was on her phone the whole time. When we moved in the next day, I checked everything. Windows, window sills/pane, carpets were clean except for the bathroom and the refrigerator which looked like it wasn't touched at all. Everything for a total of $130. That's all.Mar 14, 2020VerifiedBmore Cleaning & Junk Removal's reply
Hello Ms. Rita. I am sorry you were not satisfied with the cleaning. The entire house, including the bathrooms and refrigerator were cleaned thoroughly. As you mentioned your husband was there for part of the cleaning. When I was done, he said. everything was fine. He did not express any issues, for I would have corrected it then. I cleaned your house March 2nd. I would have appreciated being notified of your dissatisfaction immediate ly vs 11 days later on a horrible review thats not warranted. I would have even offwred.to reclean areas you feel like I missed or offered a refund. And yes I was on the phone, most of the time, I was in the house cleaning alone, and am entitled to do so as long as I am not ignoring the customer or being rude. But overall, I apologize if you feel like I didn't meet your standards. As for all other customers who read this review, I offer a satisfaction guaranteed cleaning. I will reclean any area you are not satisfied with, or offer a partial refund if warranted. But please, I need to know that you have an issue first, before I can address it. Ratings drive our customers and rankings. So I would prefer to do the job correctly, to satisfy the customer thoroughly. Thank you everyone.
Janice did a wonderful job for me. I had hired her to clean my bathrooms and she made them shine. I am in the middle of redoing some things in my house so I only wanted to do the bathrooms for now and she did a wonderful job. They sparkle. She is very pleasant, hard worker and extremely detailed orientated. She also cleaned my daughter- in-law's townhouse and did a great job there as well. Definitely will rehire!Jan 31, 2020Verified
She spent longer than I expected cleaning and the place smells amazing! Was not expecting extras like the oven cleaned - so grateful!Jan 14, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?single item pricing for junk removal tv $50 large tv $75 washer or dryer $50 stove $50 treadmill $75 tv stand $50 ride on mower $100 refrigerator $75 sofa $75 sleeper sofa $100 sectional sofa $150 futon $50 large desk $75 dish washer $50 file cabinet $50 freezer $50 Bed set(mattress, boxspring, & frame $100 recliner $50 basketball hoop $100 large grill $100 **our trailer is 16 feet long which is the equivalent to 6 to 8 pick up trucks, you can fill our trailer for $650**
- What is your typical process for working with a new customer?Typically you tell me the services you would like to have done, and I quote you a price. We set up a date and time for the service. When I arrive, you may give me a general walkthrough of everything you like to have done. If you can't be home, that's fine. You can leave me a list, when I'm finished, I will send you pictures of the work done. If you are not completely satisfied, I will come back to finish whatever is necessary to your satisfaction.
- What education and/or training do you have that relates to your work?I have been working part time cleaning at various locations over 10 years. Our junk specialist has been in the junk and professional moving services for over 20 years.