FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every project is different, so pricing is based on the scope of work, complexity, equipment involved, and whether services are provided remotely or onsite. BMore Technical focuses on delivering reliable, professional solutions rather than temporary fixes. Customers can expect transparent communication, clearly defined expectations, and recommendations based on their actual business needs rather than unnecessary upselling.
- What is your typical process for working with a new customer?
Every engagement begins with understanding the customer's goals, challenges, and existing technology environment. We gather information about the network, wireless infrastructure, servers, devices, and business requirements before recommending a solution. Once the scope is defined, we provide recommendations, perform the work, validate functionality, and ensure the customer understands the completed solution before closing the project.
- What education and/or training do you have that relates to your work?
I have 24 years of Information Technology experience and more than 15 years of networking experience. My background includes enterprise networking, Windows Server administration, Active Directory, DNS, DHCP, wireless networking, network security, and infrastructure support. I hold Cisco certifications and have spent years supporting large-scale enterprise environments with thousands of users and devices.