FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size, location, and complexity of the repair, along with the materials and finishing required. Photos and approximate dimensions can often help us evaluate the scope before scheduling. We provide clear pricing before work begins so customers understand what is included.
- What is your typical process for working with a new customer?
We start by learning about the project and reviewing photos when available. From there, we determine the scope, discuss pricing and scheduling, and provide the appropriate estimate or quote. Once approved, we schedule the work, complete the repair, clean the work area, and make sure the customer is satisfied with the finished result.
- What education and/or training do you have that relates to your work?
PatchMaster Baltimore North is part of the PatchMaster franchise system, which specializes in drywall and plaster repair, ceiling repair, texture matching, and interior finishing. Our team follows PatchMaster training, repair processes, and quality standards. We are also licensed and insured in Maryland, MHIC #169540.