FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
- Transparency First: We provide detailed, itemized estimates so you know exactly where every dollar goes. No hidden fees, no surprises. - Quality Over Shortcuts: We never cut corners on labor or materials. Our pricing reflects the use of trusted tradespeople and durable products that ensure a long-lasting finished result. - Fair & Competitive Rates: While we aren’t the cheapest option, our pricing is competitive for the level of craftsmanship, organization, and communication we deliver. - No “Rush Fees” for Good Planning: Because we prioritize organized scheduling and communication, we don’t tack on unnecessary fees for coordination. - Change Orders: If scope changes mid-project, we provide clear written change orders with updated costs before any work proceeds.
- What is your typical process for working with a new customer?
- Initial Consultation We begin with a detailed conversation to understand your vision, priorities, and budget. This step ensures we’re aligned from the start and can anticipate your needs. - Site Visit & Assessment A project manager visits the property to evaluate existing conditions, take measurements, and identify any potential challenges. This allows us to provide accurate recommendations and avoid surprises later. - Detailed Proposal & Estimate We prepare a transparent, itemized estimate that outlines scope, materials, and labor. You’ll see exactly what’s included, with no hidden fees. - Scheduling & Coordination Once approved, we create a clear project schedule. Our team coordinates multiple trades seamlessly, ensuring efficiency without compromising quality. - Communication Throughout You’ll have a dedicated point of contact who provides regular updates. We prioritize responsiveness and clarity so you’re never left wondering about progress. - Execution & Quality Control Work begins with strict oversight from our project managers. We monitor every trade and material to ensure standards are met and corners are never cut. - Final Walkthrough & Satisfaction Check At completion, we conduct a thorough walkthrough with you to confirm every detail meets expectations. Any adjustments are addressed promptly before final sign-off. This process highlights your strengths: organized scheduling, excellent communication, and uncompromised quality.
- What education and/or training do you have that relates to your work?
- Industry Experience: Our leadership and project managers bring years of hands-on experience coordinating multiple trades, ensuring every project runs smoothly from start to finish. - Specialized Training: Team members are trained in construction management, safety compliance, and trade-specific skills to guarantee quality workmanship. - Certifications & Standards: We follow industry best practices and maintain up-to-date knowledge of building codes, permitting requirements, and OSHA safety standards. - Continuous Learning: We invest in ongoing training for our team — from new materials and installation techniques to project management tools — so we’re always ahead of the curve. - Communication & Scheduling Expertise: Beyond technical skills, our training emphasizes clear communication and efficient scheduling, which are the backbone of delivering a stress-free client experience.