I was looking for a Handyman to get a job done quickly. I called Tracy and she sent someone out right away. The handyman, Hugo, was kind and did a great job! I will surely use Handyman at your Command again! Good work, honest people with upfront pricing.

The service provider handyman Noel arrived early- that never happens with others. He was efficient and thorough; the owner and staff at the office who coordinated were responsive, extremely helpful, accommodating and efficient. I also really appreciated the transparency regarding cost for service, the estimate was right-on. Refreshing. Will definitely call these wonderful people again. Connie Kratovil-Lavelle

My rating is actually 4.5 stars. My job was a series of household tasks including hanging a swinging door and fire and smoke alarms, putting push & kick plates on the door, providing and installing two new doors including putting lever locks on both doors. Hugo was very professional, respectful, cordial and easy to work with. He made and executed a plan to replace the 2 doors mentioned which saved time and reduced cost from my original idea. I am most grateful for the terrific job he did and plan to use the services of Handyman At Your Command, LLC for future household projects.

The guys who came out were very nice, knowledgeable, and overall did good work. I did have to have our plumber adjust the repair work Handyman did on the toilet they fixed because if was still running after the fix. I feel like the time they were here did not align to the amount accomplished and cost. The rate I was initially quoted was for one person, which is all I needed. When the scheduler said they were sending two people, I said I didn’t think it would require 2 people. But she said it would take them half the time so I just went along. So I was surely surprised when my invoice came and it was double what I expected. I reached out to them and they were able to reduce the price a bit. Recommend confirming rate and number of techs coming so you aren’t surprised like I was.

If you consider a simple priming job the best on the menu that would partially explain the problem and why you would think nine hours priming a room and a wall and half is reasonable and why you would also think that responding to a customer review in this manner is professional. First of all, your tech was not at my house to “correct a mess of a paint job,” he was hired to prime walls that had been professionally painted four years ago because I purchased a new home and am ending my tenancy at my current residence, a luxury condo unit that I have happily rented since relocating to the DC area. Second of all, I never complained about the quality of his work or his level of professionalism. I actually think he did a decent job and was a nice man, which I told him and the woman from your office that I spoke to over the phone. Thirdly, l paid the $591 invoice the same day the entire job was completed. The issue was never about anything other than the time spent to perform the job, as it doesn’t require nine hours to prime a room and a wall and a half, which is exactly what I explained to your agent via phone and messaging repeatedly throughout the completion of the job. I left a poor review because I have a right to do so and it accurately reflects my level of dissatisfaction with the work performed, in that it took an excessively and unreasonably long time in which I bore the responsibility of paying for. For the record, I’m an attorney of over a decade. I own rental properties in Philadelphia that have both been occupied by happy and paying tenants since April 2011. I work with contractors and service providers, such as yourself but minus the poor performance and customer service, in maintaining my properties regularly, which has included priming and painting. I’m also in the process of closing on a new construction in Upper Marlboro, hence the need to prime the walls in my current residence. Clearly, I’m far from a “bum” a “user” or “garbage.” Bums don’t possess two degrees, have a license to practice law, own and maintain multiple properties, work 50 hour plus work weeks or put two children through college. Users and garbage don’t dodge responsibilities and fail to pay for services and products they received, which was not something that occurred in this instance. You were paid and you were paid timely, despite my dissatisfaction, and your technician was treated respectfully throughout the nine hours he was in my home. Your response further evidences your company’s lack of professionalism and poor customer service skills and supports the review I left. If you can’t deal with the fact that not every customer will be entirely satisfied and that you may fall short as a service provider on occasion (it happens to the best of us) then you need to reconsider your desire to stay in a service business. Lastly, if you order whatever you deemed to be the “best on the menu” (I’m assuming that would be a basic hamburger for you considering you liken priming walls as the best on a contractor/handyman menu as if it was the equivalent of installing and cutting custom marble countertops) and it takes them nine hours to cook it and you know for certain that every other fancy restaurant you patronized cooked the same meal in half that time, you would be dissatisfied as well. In any event, I intend to reach out to thumbtack concerning your unprofessional response and will continue to leave reviews that reflect my poor experience with your company, including a screen shot of your message. Thanks, Leonnette *attached are photos of the 9 hour priming job and the $60 primer, in which less than half of the product was used.