FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are committed to providing transparent and competitive pricing for all our services. Here are some key points to know: Discounts: • Regular Customers: Enjoy a 15% discount on labor. • Veterans & Seniors: We honor your service and experience with a 15% discount on labor. • Referral Discounts: Earn discounts by referring friends and family. • Seasonal Discounts: Take advantage of our seasonal promotions. For the latest information on ongoing promotions and discounts, please ask your technician or estimator, or visit our website.
- What is your typical process for working with a new customer?
To ensure a smooth and efficient experience for our new customers, we follow these steps: • Scheduling an Appointment: We start by collecting the customer's full name, service address and other contact details. • Initial Consultation: We perform a diagnostic of your appliance and provide an estimate. • Providing Estimates: After the diagnostic or estimation service, we promptly provide you with a detailed estimate for appliance repair or installation, usually within the same day.
- What education and/or training do you have that relates to your work?
Our company is fully licensed, bonded, and insured, ensuring the highest standards of professionalism and safety. Our technicians have the following qualifications: • Certifications: All our technicians are EPA and OSHA certified. • NATE Training: Most of our technicians have completed NATE (North American Technician Excellence) training, ensuring top-tier expertise. • Ongoing Training: We regularly participate in training sessions provided by our vendors and suppliers, including Mitsubishi, Daikin, Carrier, Tesla, Enphase, and others. By staying current with the latest technologies and equipping our technicians with the necessary tools and training, we ensure high-quality service for all our customers.