FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is tailored to ensure both value and quality. Enjoy exclusive discounts of 30% for weekly and bi-weekly services, and a welcoming 20% off for our monthly subscribers. Your first experience with us is always a deep clean, and if you decide to continue the journey with a recurring plan, that initial service is discounted. Our pricing takes into account your space's unique features—square footages, number of beds, and baths—ensuring a customized and fair approach to meet your needs.
- What is your typical process for working with a new customer?
Immediate Contact: We'll reach out to you promptly after your booking to kickstart the process. Email Communication: Share with us the best email to send your personalized quote to. Quote Delivery: Expect your detailed quote in your inbox. If you have any questions, we're just a message away! We will follow up via text after the quote has been sent to ensure it has been received. Confirmation and Booking: Once you're satisfied, confirm the quote and secure your booking by providing payment information. Rest assured, you won't be charged until after the service is successfully completed. Service Day: On the scheduled date, our skilled service technicians will arrive and work their magic to leave your home spotless. Follow-Up: We'll check in post-service to ensure everything met your expectations. If you ever have questions or concerns, we're here to address them promptly!
- What education and/or training do you have that relates to your work?
We rigorously vet all our cleaning partners to guarantee you the highest quality service. Each of our partners has several years of hands-on experience in residential house cleaning. This extensive background ensures not only skill but also a keen awareness of the nuances involved in delivering exceptional house cleaning. We guarantee that our experienced partners will bring a level of expertise that speaks for itself!