- What should the customer know about your pricing (e.g., discounts, fees)?
When we work together, there will be no surprises about the cost. Before we begin a project, we will discuss the way you will be billed, either by the hour or for the total project. We will have a contract that describes what we expect from each other. Repeat customers get a discount.
- What is your typical process for working with a new customer?
Each client is different and unique. For some individuals, we can begin working after an initial phone call and an exchange of e-mails, including signing a contract. For others, we might meet in person and discuss the project with a follow-up with e-mails that also includes a contract that explains what the timeline will be for the project and the costs involved.
- What education and/or training do you have that relates to your work?
I have written seven of my own books, which have been commercially published. I have edited more than 200 other books. I have a master's degree in English and English education.