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Ana Hoegg
Introduction
My professional experience in customer service/sales/interpretation includes the following:
* Responded to all customer inquiries in a timely manner regarding benefits
* Scheduled appointments and resolved issues concerning payments
* Communicated effectively with internal and external personnel
* Faxed documents to clients regarding their personal information
* Responded to any questions about the merchandise and hotel services
* Translated Spanish and English in central booking and court systems
* Served as interpreter between clients and lawyers
* Handled cash and processed refunds, exchanges and charges to credit cards and rooms
* Planned, organized and coordinated assignments
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