Ana Hoegg

Introduction: My professional experience in customer service/sales/interpretation includes the following: * Responded to all customer inquiries in a timely manner regarding benefits * Scheduled appointments and resolved issues concerning payments * Communicated effectively with internal and external personnel * Faxed documents to clients regarding their personal information * Responded to any questions about the merchandise and hotel services * Translated Spanish and English in central booking and court systems * Served as interpreter between clients and lawyers * Handled cash and processed refunds, exchanges and charges to credit cards and rooms * Planned, organized and coordinated assignments